My Private Gym

Dear Mrs. Fatima, We have tried reaching you via a phone call and left a message requesting you to call us back, as we initially promised after completing our internal reviews and checking all the records. Unfortunately, we have not heard back from you. We appreciate your honest feedback, and since you left us a public review, we would like to publicly respond with the facts. To clarify, My Private Gym is a personal training facility that does not require a membership subscription but only a subscription to personal training packages. Therefore, yes, we are a private facility, as you have a dedicated coach training you. However, we do not guarantee that you will be alone with the trainer in the facility at all times. Nonetheless, our capacity allows for a maximum of 2 customers training at the same time, providing enough space for an efficient workout and a degree of privacy. You subscribed to a set of 8 personal training sessions, valid for 30 days. Since you were new to personal training services, our team explained that the sessions are to be pre-scheduled according to both your availability and the coach’s schedule. According to our records, everything was proceeding smoothly at the beginning. However, due to your personal requests, you canceled and rebooked 3 out of the initial 6 personal training sessions, which we accommodated. Additionally, our records indicate that you had travel and other commitments, which prevented you from adhering to the previously agreed-upon training routine. In response, we not only rebooked your sessions but also extended the validity of your personal training package by an additional 15 days. When you booked the remaining 2 sessions last week, you scheduled them for Friday and Saturday as per your own availability. We did not insist on this timing, but accommodated it once again. Unfortunately, during the confirmation process, you requested to reschedule these sessions for a later date, which would require another extension of the agreement. We reached out to you the following day to discuss this and propose a solution. However, we were unable to reach you. If you would like to hear our proposal, please kindly let us know by reaching out to us at your earliest convenience. Best regards,   The Management