GymNation Motor City | Best Gym in Motor City

Negative experience: I want to cancel my subscription at Gymnation, I have tried to send many emails to you no one is responding, I'm eligible for the cancellation terms I have been rolled in this gym for more than 1 year and no one responding to my email and you keep deducting from bank account!

Fantastic experience: 5 stars for Maysa Abou Ali, Blitz coach. She leads the class with amazing energy, explains the exercises clearly, and creates such a motivating vibe. The whole experience is super fun and effective! The best Blitz coach in my opinion/experience

Negative experience: Gym has amazing equipment and is affordable but the majority of people do not follow rules or human decency and zero action is taken. Example: wear shoes at all times.. people walk around in socks. Wipe down machines after use. Less than half the people do. No action taken. Put weights back after use. Very few people do. You're working out on a machine, people just come and remove weights without even asking.. no manners. Never seen a gym with such disrespect for other members. AC system does not work Thermostats set to 10 degrees... temperatures between 24.5 in some areas to 25 & 26 in others. I partially regret signing up but the facilities themselves are great and so is the price but come on... enforce the rules you set

Fantastic experience: Located in motor city …I love this gym!

Fantastic experience: I love this gym… located in motor city , huge one, excellent equipment and great staff

Fantastic experience: Perfect gym and amazing service maricon was very nice and very helpful thank you gymnation

Negative experience: they really have a big issue in how to talk to customers , they talk in a very bad tone in a very aggressive way

Negative experience: Its been a great gym. For the past one month AC is not working. Horrible to workout in the gym. Over that the gym is full and have to wait for long time to get machine.

Negative experience: جيد

Fantastic experience: 24/7 365 days || Quite spacious with all the required equipments and facilities..

Negative experience: The gym and classes are nice! But they have the worst customer service. Their contract is annual, but they never say it to you! Once u start… payments are deducted automatically.

Negative experience: Very bad service at reception. Booked a day pass received the email confirmation and access details with date and time. We attend on the same time and Yet the receptionst did not lets us in. Moreover she was very rude and sarcastic.

Negative experience: What do you think of yourself? 8 years ago I requested you to cancel my membership, but you shouted at me on the phone demanding proof that I left the country. Now, after 8years, you are threatening with legal actions?! Your reputation is already ruined in Dubai! Stop threatening people! Reviews are all over internet! People, stay away from GymNation!

Negative experience: Absolutely the worst gym experience in the region. The facilities might pass, but the real downfall is the reception staff. Instead of being welcoming and helpful, they are defensive, rude, and completely unprofessional. Simple questions are met with arrogance as if they are doing you a favor. When I asked to speak with a manager, I was shockingly told “we have no manager”.nit once several occasions .This alone shows how poorly the place is run. The reception staff in particular carry themselves with unnecessary attitude, zero customer service skills, and no respect for members. For a brand that promotes itself as affordable and accessible, the way GymNation Motor City operates is embarrassing. Poor recruitment, no accountability, and a toxic front desk culture make this gym one of the worst choices you could make.

Negative experience: There's no parking in this gym, the gym is quite dirty. There are cockroaches all over the gym especially in the women's soccer room. When you open the cubbies, roaches pop out of random places especially on the walls. Roaches are only inhabitants of dirty facilities. A lot of the equipment is broken, and for some reason that gym is always full. At some random hours, there's always lots of children there. Not the children shouldn't work out in the gym, but it's a bit excessive. They need to do a better job of cleaning and at the same time people at the gym need to take a better responsibility of cleaning up after themselves. I wish they could do a lot better.

Fantastic experience: Cool and spacious gym with many exercise machines and classes.

Negative experience: Good equipment - the issues are there is practically no AC and the gym is very hot and crowded needs to be improved. And no water dispenser on site and charge slot for water. I've been a member for a while and this causes many issues. Same with subscription. If these issues were resolved my review would be much higher as there is a fair variety of equipment.

Negative experience: I visited the gym on 5 September at 15:45pm and wanted a day pass, she was extremely rude and refused to help me. She refused to share her name to me ans said no management works at gymnation. One of the worst services I received since being in the UAE since 2010.

Fantastic experience: Amazing gym, clean , all equipment available , very nice gym

Positive experience: Parking is really a hassle Otherwise its a good space and well equipped Good value for money gym

Fantastic experience: Jill was very helpful at the reception. Definently coming back.

Negative experience: ️ تحذير مهم ⚠️ أسوأ نادي رياضي على الإطلاق! هدفهم الأول استغلال الناس ونصبهم. • يسجّلونك ويأخذون بيانات البطاقة البنكية. • يسحبون مبالغ حتى بعد انتهاء العضوية بسنوات! • وإذا حاولت تلغي، يفرضون رسوم إضافية غير مبررة. اليوم تواصلوا معي يطالبوني بـ 3700 درهم رغم أنني تركت النادي من 2022! كل التعليقات من الأعضاء السابقين تؤكد نفس الأسلوب. هذا النادي يجب أن يُحال فورًا إلى الدائرة الاقتصادية وحماية المستهلك لاتخاذ إجراء صارم ضد ممارساته

Negative experience: Worst gym ever

Positive experience: If you’ve ever wondered what happens when you put Dubai’s largest gym inside a building better known for real estate agents than residents, wonder no more. GymNation in Control Tower is the answer. This place is huge. Biggest of its group in the UAE, packed with more equipment than you could ever need, whether you’re a nervous first-timer or a gym pro who knows all the machines by nickname. And the cherry on top? Free parking. In Dubai, that’s basically worth a membership alone. Now, let’s address the early morning crowd. If you turn up before 9am, you’ll find the place full of freshly groomed real estate agents. The men smash out a few bicep curls before squeezing into suits so tight they look like they’ve been vacuum-sealed. The women, meanwhile, glide around in perfect gym wear, alternating between light cardio and taking selfies destined for Tinder. It’s less “fitness class” and more “casting call for a property lifestyle ad.” But the real warriors, the ones who actually came to sweat without being offered a studio apartment with “great investment potential” arrive after 9am. That’s when the gym transforms into what it’s meant to be a proper training ground for normal people who just want to work hard without accidentally signing a tenancy contract between sets. The facilities are excellent, the atmosphere is motivating, and the staff deserve a shoutout, especially Rachna, who somehow convinced me to rejoin after a two-year hiatus. She should probably be in real estate herself because her sales skills are that good. All in all, GymNation Motor City is an outstanding gym with a touch of Dubai comedy thrown in. Come for the weights, stay for the parking, and maybe leave with a new apartment brochure in your gym bag.

Fantastic experience: Denniel

Negative experience: I had a very disappointing experience with this company. I received a phone call from one of their representatives regarding a payment issue, and the behavior was extremely unprofessional. The person refused to identify himself, spoke in an inappropriate manner, and even yelled during the conversation. This is not the way to treat clients. Respect and professionalism should come first, but sadly that was not the case here. I would not recommend dealing with a company that disregards basic customer service standards.

Negative experience: Good staff but always full

Positive experience: Difficult to find parking

Negative experience: There is no contact details for gym on website and no available tissue on gym

Fantastic experience: Payment process is hassle free. Thanks Con

Fantastic experience: Thanks Con for the support. Best gym

Fantastic experience: Had an awesome experience in this gymnation and big thanks to Jill for the spectacular customer service. Appreciate it! Dubai gymnation motorcity

Fantastic experience: this was the best gym i have worked out in in dubai i have a had a very good experience here. i recommend 10/10 and Jill from the reception was very very helpful with us.

Negative experience: DO NOT FALL INTO THIS TRAP !! They won’t never cancel your membership and keep charging you for months after you required cancellation. The gym is Nice but they are scamers…

Fantastic experience: Very decent space,equipment very sufficient.

Fantastic experience: Top

Fantastic experience: Amazing !!!

Negative experience: I originally signed up for this gym in Dubai with the understanding that I would only be there for 90 days. I made it clear from the start that I wanted only a three-month membership and asked to cancel immediately so I wouldn’t have to deal with it later. Instead, I was told I would need to provide a handwritten cancellation letter two weeks before leaving. Despite my instructions, the membership was never canceled. For the past six months, the gym has continuously attempted to charge my card and is now threatening me with legal action over a small balance of roughly $25. I find this behavior extremely unprofessional, especially since I clearly communicated from the beginning that I would not continue past the three months. I now receive daily harassment emails and repeated card charge attempts, even though I no longer live in the UAE and had no intention of staying beyond the initial membership period. This seems to be a common issue, as many reviews mention similar problems. Unfortunately, I should have taken those warnings more seriously. Beyond the contract issues, the gym itself is poor quality: dirty locker rooms, no water provided, and broken air conditioning. I would strongly caution anyone considering this gym.

Negative experience: Very bad customer experience in motor coty branch. Staff is rude and not customer friendly they didnt allow me in for the free day pass after i came all the way to the branch. There are no mats provided, no water dispenser, lockers smell bad, and some machines are out of service. One staff member told me i get free week access then the other staff says its only 3 days.

Negative experience: Particularly unhappy with the treatment I got at reception. I've seen a few reviews saying the front desk is warm and friendly but I would challenge that to say that it's selective. I came in together with my partner and she greeted him " Good morning,sir!" warmly with a smile as we were redeeming our day pass. Once he was in, she simply stared at me with a look that felt like " What do YOU want?". I felt overlooked in stark contrast with the person I was with. All customers should be treated equally, as I paid the same amount as anyone. The gym is nice and well equipped but also messy and well worn. Could be improved.

Fantastic experience: Maricon was amazing with customer service she was very helpful with the questions I had as a new customer to the gym every gym nation needs a Maricon

Negative experience: Always pay cash only, never give them your bank cards or you will be stuck in monthly withdrawals and their yearly contract you will never escape as they have 3 conditions only "check them up" and still they will make it hard for you to leave, biggest scam company in the UAE.

Negative experience: خدمه عملاء سي جدا ولكن المكان كويس جدا

Negative experience: Asked to switch gym branches as I am moving away to a different neighbourhood and they told me you have two options upgrade your membership or cancel your existing membership but their system is auto rejecting my cancellation request. And no one contacted me so far.

Negative experience: Very disappointed with the service. I took a 3-month subscription in April, but they kept charging me for a 4th month without informing me. No one tells you that you need to fill out a cancellation form — they just assume they can keep charging you forever. They don’t accept cash payments, so they get your card details and misuse them like this. There’s no proper contact number, and no one replies to emails, messages, or calls. Staff either ignore you or say they’ll call back and never do. Highly unprofessional. I wouldn’t recommend this gym at all.

Negative experience: Cole from customer service is very rude, and that’s not the first time Although there are many things i can complain about everyday but been no trouble maker for about 2 years But it’s time to let people know that actually staff are rude especially Cole at motocity And products they are selling are very low quality bought their protein shake and it was expired Not the best place to workout in for sure

Negative experience: The staff was unprofessional at reception. I have never seen this kind of staffs in other center.Specially victor he don’t know how to talk with people and rubbish attitude.

Fantastic experience: Good customer service

Fantastic experience: Great service good gym

Negative experience: Customer service is not answering, neither per WhatsApp nor per mail. The promoter made wrong promises about the duration of the contract, 2 weeks less than aligned. Nobody is reacting on my messages. Gym itself is nice, often too many people but customer service is poor —————————————————————- Update 5 days after owner responded here: Still nobody has gotten back to me yet, even though I submitted my request again through the contact page

Fantastic experience: Best gym

Fantastic experience: thanks Con for the membership cancellation assistance!

Fantastic experience: Great experience at GymNation! The staff are lovely.

Fantastic experience: Maricon thank you for your support

Fantastic experience: The best reception maricoa

Fantastic experience: Great gym and friendly staff, will be signing up for sure.

Fantastic experience: Been a member since 2021. It’s revamped itself to having more equipments. Just one issue - overcrowding.

Fantastic experience: Amazing experience! The staff here are incredibly helpful and welcoming, especially Ms. Jill. She took the time to listen to me thoroughly, answered all my questions with patience, and made me feel very comfortable. Her kindness and professionalism really stood out and made my visit so much better. The gym itself is well-designed and motivating. I love the yellow and black color scheme! It adds such a strong, energetic vibe that really pushes you to stay focused and productive during your workout. The atmosphere is clean, organized, and positive. You can tell a lot of thought has gone into creating a great space for members. Highly recommend this gym for anyone looking for a supportive environment with amazing staff and a motivating setup!

Fantastic experience: Well equipped gym. Large enough however can be very crowded at times. It's affordable and so no need to worry about big subscription fees

Negative experience: Very poor reception, they are not aware of anything, literally you will pay and you will not have any response for any issue even if it is related to payment.

Negative experience: No parking.. And gym is small compared to people visiting there

Negative experience: I’ve been a member of Gym Nation Motor City for several months, and unfortunately, I am completely disappointed. I have tried for months to communicate, request fixes, and send multiple complaint emails, but nothing has been resolved. This review is my last attempt to get their attention. 1. Broken Equipment – More than 80% of the bicycles in the RPM class are broken. Every class, we waste time switching bikes, which ruins the workout experience. Even their own coaches are frustrated and complain about the issue, yet nothing is being done to fix them. 2. Misleading “Free Session” from Enhance Team – Gym Nation claims they offer a free session where they will tour the gym with you, teach you how to use the machines, and give you a basic workout plan. However, in reality, they only analyze you, say they “know what’s good for you,” and then refuse to provide any details unless you pay for a package. This is not a free session—it’s just a sales tactic for a third-party business. I even sent multiple emails with screenshots of Gym Nation’s own promises, but I received no useful response. They continue misleading members with this false offer every day. 3. Terrible Parking Situation – Finding a free parking spot is like winning the lottery. I have to wait 10 to 30 minutes every time. The paid parking isn’t RTA; it’s UP parking, which charges extremely high rates. After months of complaints and no action, it’s clear that Gym Nation Motor City does not care about its members’ concerns. Poor service, unresponsive management, and misleading advertising—definitely not recommended. ————————————- *Update 1st June 2025* RPM Equipment: Same poor conditions, maybe even worse. Parking Update: Good news — they’ve secured a contract with UP Parking on the other side of the street (about a 5-minute walk). You can now park there and register your plate number to use the parking for free during your workout. Note: This is not a covered parking area. During summer, be careful not to leave sprays or any items that could explode or catch fire when exposed to heat inside your car.

Negative experience: The worst gym ever, with the worst staff, There is no honesty in dealing , bad behavior, There are no sports ethics One of the worst gym experiences you can have. Very bad be careful don’t join… This gym is completely untrustworthy. They charged my bank card for a 3-month subscription for both of my sons without my consent and refused to issue a refund despite multiple attempts to contact them. Very poor customer service and unprofessional behavior. I strongly do not recommend this place.

Negative experience: I went to Gymnation for nearly a year and canceled my membership since I moved locations. I have had more than one issue of Gymnation charging my card with odd amounts for unknown reasons. I have just been charged another month’s subscription when my membership has supposedly been canceled for MONTHS now after I visited and watched it be canceled in front of me. At this point it is daylight robbery as my account details should have removed a long time ago. This is unbelievable, especially because I cannot get through to anyone to resolve this and I’m forced to keep going back to reception to dispute it. Past members information should be erased from their system shortly after memberships are canceled. This is extremely poor for a company to be doing this.

Negative experience: Call

Fantastic experience: I’d like to leave a positive review for Jill at the front desk of GymNation. Every time I walk into the gym, she greets everyone with a warm smile and a great attitude. She’s always polite, friendly, and ready to help — whether it’s with membership questions, directions around the gym, or just making you feel welcome. Jill truly adds to the positive and motivating atmosphere of the place. Thank you for your professionalism and for always going the extra mile!

Negative experience: Stay away, Dubai is packed with better gyms with better experience. Such a low class customer service and poor management. It's pathetic & cheap how they manipulate their customers to charge them extra. I should've read the other low reviews before getting excited to join them!

Fantastic experience: I like the atmosphere here very cool

Fantastic experience: Best gym

Fantastic experience: The gym so vibrant and you would love to workout. People are nice as well

Fantastic experience: Best gym

Fantastic experience: Best gym

Fantastic experience: Nice olace to workout

Fantastic experience: Best gym in uae

Negative experience: Worst gym with worst service shame on you

Negative experience: Bad gym no parking and useless completely rip off and I mean it extremely unprofessional aggressive team the worst experience even my piece of advice just don’t bother going there or even spending money.Rude team and rude management out of the wack

Negative experience: Parking problem Every time is full

Fantastic experience: Best gym!

Fantastic experience: Best gym!

Fantastic experience: Best gym!

Fantastic experience: Best gym!

Fantastic experience: Best gym

Fantastic experience: Best gym!

Negative experience: Don’t leave your things inside the gym unattended 2 times I lost and didn’t find in gym , when I lost my airpods and in app shows me last time used in gym I asked staff several times to check by cameras but they said go to police…

Fantastic experience: Plenty of space and equipment. Super clean, the team is always in action, plenty of classes, very friendly and approachable Staff. Plus, bar make good coffee ✅ A great plus that the Gym offer complimentary parking nearby the facilities. Very well done.

Negative experience: I am one of the members (or the brother of a member) at your gym, and I would like to express my deep dissatisfaction with the financial practices and lack of communication from your team. We have repeatedly tried to contact you via email to request a change in membership status and later to cancel the contract entirely, yet we have received no response. However, you are quick to reply and take action only when it comes to payments. Most recently, we were surprised to receive a 200 AED fine, despite the fact that the member has not been using the gym for months. My brother signed up for an annual membership despite being on a tourist visa and not residing permanently in the country. One of your staff members assured him that he could cancel the membership if he needed to leave the country. Unfortunately, that turned out to be misleading. You continued to charge fees even though you were fully aware he had already left the country. I also find it extremely concerning that you allowed someone on a tourist visa to register for an annual contract without requesting proper official documentation. No ID or proof of residency was collected, which raises questions about your internal registration processes. At this point, you have charged me for approximately four months, although no one has attended the gym during that period. I find it unethical to continue charging for services you know are not being used — especially when the member is no longer in the country. Even major telecom providers like Etisalat and du allow customers to cancel contracts with a simple one-month penalty. But in your case, it seems your only concern is money. I request an immediate review of this matter, the cancellation of the membership, and a refund of the unjust charges. Otherwise, I will be forced to escalate this issue to the relevant consumer protection authorities.

Negative experience: Worse experience by getting threatened from an account person regarding a payment threatening me with fines !!!!

Negative experience: Don’t go to this gym !! They told me If I move that I can cancel my membership I went back to them and be said he can’t Now fast forward to 8 months they took all of my money out of my Account Complete scam !!!

Negative experience: Worst customer service!. My husband 1yr subscription completed 3yrs ago, before the plan contract ends, my husband already requested the cancellation, he filled up the form and even talk to the customer service multiple times. After we paid the 1yr contract, they are still demanding us to continuously pay as the contract has been renewed for another year automatically!!!. We ask them to cancel this but thy keep on insisting and even transfer the account to debt collectors which are still pestering us till now and even threatening us that they already file police complaint. Mind you, out of that 12mos, my husband only came to that gym in 4months. As of today, they are still trying to charge my card 159dhs every month which luckily my bank was able to block. Is there anyone that can help me to stop this or file a complaint to this gym and its management? Pls let me know.

Fantastic experience: Denniel

Fantastic experience: Denniel was supper helpful in my inquiries in Gymnation and helped a lot.

Fantastic experience: daniel

Fantastic experience: Denniel

Negative experience: Nothing easier than getting a membership, but nothing harder and more impossible than cancelling it!!! Despite me sending emails to cancel the membership, they are rejecting that and keep debiting my account although my membership passed the one year contract… And instead of telling people to leave a comment on your website.. why don’t you leave your contact number for people to contact you freely? Right?!! But you don’t want that and you hide behind your screens and keyboards!!

Negative experience: this gym Stelling money from the customers, I requested a cancellation for a medical reason on 28 Nov 2024, and on 30 Mar 2025 they deduct 5 months from my bank account plus they deduct the money from a card I already deleted from my account. so if you requested to deleted you bank card from there system, the lying they will never deleted and till now they not give me back my money

Negative experience: extremely bad customer service, they don’t help with anything, i’ve been left on read many times. they only care for money, if you don’t pay on time they immediately call and text you everyday but if you need help with a problem they don’t even bother to answer. never in my life have i had such bad customer service experience. i’m even trying to cancel my membership but they denied my request, i don’t want to continue with them anymore even if i have to drive all the way downtown. i don’t recommend!!!!

Positive experience: يعيبه فقط ازدحام المواقف

Fantastic experience: Denniel

Fantastic experience: Denniel

Fantastic experience: Denniel