Uform Fitness - Al Ain

Fantastic experience: حلو

Negative experience: Its closed and i still have my membership valid till Nov!!! No one informed us

Negative experience: The gym equipment is extremely old, hygiene is almost nonexistent, and the air conditioning keeps breaking down from time to time. Overall, the gym is in terrible condition and the management is very poor

Negative experience: تعامل سيئ واطلب استرداد فلوسي ما تردون خير؟

Negative experience: This gym is a scam they suddenly closed and are not refunding or responding to anything, They’re ignoring all complaints and all. Money stolen I wont forgive you

Negative experience: تجربة سيئة جداً. اشتركت في النادي، وبعد فترة قصيرة تم إغلاقه دون أي إشعار أو تواصل معنا كمشتركين. لم يتم تقديم أي تعويض أو رد للمبالغ المدفوعة، رغم محاولاتي المتكررة للتواصل مع الإدارة. بسبب تجاهلهم وعدم احترامهم لحقوق العملاء، قمت بتقديم شكوى رسمية للجهات القضائية المعنية للمطالبة بحقي المالي والتعويض عن الأضرار التي لحقت بي. لا أنصح أي شخص بالتعامل معهم، لأن الشفافية والمصداقية معدومة تماماً.

Negative experience: I’m writing this review to express my deep dissatisfaction with Uform Al Ain / Gold’s Gym Al Ain. I had paid for a gym membership valid until April 2026, but the sudden and unexpected closure of the facility has left me – and many others – in a completely unacceptable situation. Despite being told that refunds would be issued, I’ve been informed that it will take a minimum of 6 months to process. Even more concerning, I received a message from Uform’s head office in Dubai stating that the company currently has no money to issue refunds. This is outrageous. How are members supposed to afford joining another gym when our money is still tied up in a service that no longer exists? There has been a complete lack of transparency, communication, and basic customer service. We are essentially being told to wait indefinitely for a refund while receiving nothing in return. This is not just poor service – it’s deeply unprofessional and shows a disregard for loyal customers who invested in good faith. Uform should take immediate action to resolve this situation, provide accurate timelines, and most importantly, honor its financial obligations.

Negative experience: Sudden and permanent closure. No refund yet

Negative experience: The said they would make the refund but they don’t give any answer about the situation.

Fantastic experience: Please reopen I have memories here!

Negative experience: قدمو شكوى في حماية المستهلك

Negative experience: Unexpected closure, I’m still paying installments even though it’s permanently closed, no response from anyone, the number they provided is fake, and I still have SIX months left on my membership.

Positive experience: يا جماعة بليز ارجعو افتحو الجيم .. و كلما بنرجع نشترك و نغطيلكم كل فواتيركم بليز انتو احسن جيم ف العين .. بليز يا اخونا

Negative experience: Did any body recieve his refund ?

Negative experience: انصب جمممم نصب واحتيال فلوسنا لين لحين ماردوهن كملنا سنه حسبي الله عليكم

Negative experience: guys its offically closed go check ur emails thay will send u refund info

Negative experience: مشترك في عضوية مدتها 3 اشهر و حضرت فقط 7 ايام وعقبها قالو صيانه... زين والمبلغ منو بيرده ولا هو بيتمرن عني فالجم؟؟

Negative experience: وصل مسج بتاريخ 15/7 بخصوص ترجيع الحقوق من النادي والرقم مخربط شلون نطلع الرقم الصحيح

Negative experience: **Updated : They sent a notification in the app for refund, go and apply … The worst thing that happened was the gym being closed without prior notice for two weeks till now ! This is completely unacceptable behavior, and a complaint has been filed with the relevant authorities regarding this matter!

Negative experience: I received a message today that the gym has officially closed and they will contact all members to get refund of their money. Very poor and misleading management, lying on members and left people lost and wondering weither to move on to another gym or stay hopeful that the gym will re-open again..they should not just refund people rather they should also pay penalty on lying and letting people wait for nothing ! Wasted our time, money and peace of mind!! Shame on you!!

Negative experience: يقول المثل " يوم يفوت الفوت ما ينفع الصوت " مع الاسف ما تمنيت اكتب تعليق سلبي لاي مكان و لكن الموضوع خرج عن السيطرة .. ما نقدر نحذر او نمنع لانه انا و غيري كلينا التبن و لكن اليوم قدمت شكوى مع حماية المستهلك عن طريق تم ، و ان شاء الله نقدر نحصل على حقوقنا كمستهلكين ❌

Negative experience: We’ve been paying monthly installments while the gym remains closed, with no clear communication or deadline for reopening. This lack of transparency is deeply unprofessional. Members deserve honest updates—either provide a reopening date or initiate refunds. At this point, we’re left in the dark and unsure of what to do next. This approach is unfair and unethical. Immediate clarity is needed.

Negative experience: I DIDNT EVEN COMPLETED 2 MONTH INTO THIS GYM AND I SIGNED FOR A YEAR AND THEY ALREADY CLOSED? I DIDNT EVEN GET ANY REFUNDS OR ANY ANSWERS FROM THEM!! Poor service, expected better, Gold Gym.

Negative experience: At least tell us if the gym will reopen or not!!

Negative experience: Extremely Unprofessional & Zero Communication! Been going to this gym since before covid and I’m beyond disappointed with the way this gym handled its sudden closure. I drove all the way there today only to find it completely shut down; no warning, no notice, nothing. After reading the reviews, I find out it’s apparently been closed for TWO WEEKS. No email, no message, no heads-up to members who’ve paid good money and committed time to this place. This level of negligence is unacceptable. Members deserve transparency and basic respect—especially when it comes to closures and our memberships. The lack of communication shows a complete disregard for your loyal clients. Shame on the management for handling things this way. If you’re considering joining this gym in the future, DON’T. They clearly don't value or respect the people who support their business. Shame on them. We want our money back!

Negative experience: اتعامل معاهم من 2017 و تفاجأت بوصول رساله انه سيتم اغلاق النادي حتى اشعار اخر بسبب الصيانه و الحين صار له اسبوعين و اتصل و ارسل واتس اب و ايميلات و محد يرد عليي مع العلم دافعه حق سنه كامله يعني باقي ل اشتراكي ٦ اشهر وماحد يردد علينا يوضح لنا ويش السبب في الاغلاق او انه بس يتواصل معنا اتمنى حد يرد علينا حتى النادي محد فيه ، و ذاك اليوم دقو علي ادارة نادي ثاني ما ادري من وين ماخذين رقم تلفوني يقولون لي انه جولدز سكرو نهائياً و تعالو عندنا قلت لهم يعني نفس الاشتراك قال لا دفعو 1400 درهم للسنه ما فهمت شي , يا جماعه حد يساعدنا و يعطينا رقم خاص للمدير او اي حد نتواصل وياه عشان نفهم شو الموضوع و انه نسترجع المبلغ الي دفعناه ما عندنا حل انه اذا فيه حد معاه رقم مديرهم او يعرف حد يشتغل وياهم يساعدنا هذا الحل الوحيد لانه هذا الاسبوع الثالث و ادق على الرقم الي في الواتس الرقم غير صحيح و ارسل ما يوصل مسجات لازم حل

Negative experience: حتى نجمه وحده حرام فيهم …. . مو من حقكم تاخذون مبالغ كبيرة بدون تقديم الخدمة اللي تم الاتفاق عليها هل معقول تاخذون فلوس العضويه وتغلقون فجأه بدون سابق انذار

Positive experience: While we continue to emphasize the importance of regular and comprehensive maintenance that serves the needs of gym users, it is essential to highlight a critical issue—namely, the management’s ability to communicate effectively with members. It is crucial that users are informed well in advance about the scope and timing of maintenance and any resulting closures. Unfortunately, over the past few years, we have observed that the club’s management has not met the expected standards in addressing members' needs, improving operational performance, sports training, facilities, and equipment. Regrettably, the apparent lack of attentiveness to stakeholders’ needs and the absence of empathetic communication reflect poorly on the club’s ability to maintain its position as a strong competitor in this field.

Negative experience: What is going on with this gym? No way to contact anyone, it’s affecting my lifestyle, no information on why or when the gym will re-open. You cannot just close without proper information. We need compensating, maybe we need to get in touch with municipality! Very poor

Negative experience: Very bad gym The customer service is the worst Poor and old equipment

Negative experience: Absolutely pathetic — they happily took the membership money and then vanished into thin air without so much as an email, message, or even a scribbled note on the door. It’s almost like informing paying customers was just too advanced a concept for them to grasp.

Negative experience: I recently moved to Alain and signed up for this gym few days later they shutdown without any details, not answering calls either Renovation usually has fixed dates. Experience so far has been a zero, very unprofessional

Negative experience: ليش شلوا اسم العين من الابلكيشن وهل بيفتحون ولا لا انا اغراضي في الجيم واشتراكي لين 2027 كيف يعني!!!!!!!!!!!!!

Positive experience: Prime location, prime machines, pool closed, poor management, gym is closed without refund

Negative experience: مغلق مؤقت الى اجل غير مسمى؟ اقل شي خبرونا متى بيرد يفتح. لازم تعامل المشترك بشي معلوم وليس مجهول

Negative experience: They closed down without answering calls, providing any explanation, or issuing refunds. I’ve submitted a complaint on Tamm, Consumer Protection

Negative experience: ما اظن راح يفتح ولا في تعويض لاي شي لا ايام ولا فلوس لاني طلبت منهم يوقفو بعد الدفعات كمان ما رضيو أنا ما صارلي مشتركة من 15 الشهر سنة كاملة

Negative experience: اذا ما عطيتونا رد متي بيرجع بيفتح الجيم، او في تعويض عن الوقت او الفلوس اللي قاعدين ندفعها بشتكي عليكم

Negative experience: I need a clarity on when will the gym re-open. You can’t just say until further notice. If you close indefinitely, you need to reimburse me for the amount of the remaining time on the contract. In the meantime, could you please negotiate with Gymnation for us members to use their facilities while you are busy with your renovation.

Negative experience: عضو في هذا النادي منذ خمس سنوات، وكانت التجربة جيدة في البداية، لكن ما حدث مؤخرًا من تدهور في الخدمة ثم الإغلاق المفاجئ دون أي إشعار أو احترام للأعضاء هو تصرّف غير مهني ومرفوض تمامًا. من غير المقبول تجاهل حقوق العملاء بهذه الطريقة. تقدّمت بشكوى رسمية إلى حماية المستهلك للمطالبة باسترداد المبلغ المتبقي من اشتراكي، ولن أتراجع عن متابعة الموضوع حتى تُعاد الحقوق لأصحابها. الثقة لا تُبنى في يوم، لكنها تُهدم بلحظة مثل هذه

Negative experience: انا قدمت شكوي في حماية المستهلك عشان الجيم مغلق لاشعار اخر I have submiited a complain in the customer protection through tamm

Negative experience: نبا توضيح متى بيتم فتح الجيم، مافي شيء اسمه حتى اشعار آخر، يومنا متوقف لا عارفين نشترك بجيم ثاني ولا عارفين نمارس الرياضة بوا بسبة الجو

Negative experience: I'm concerned about the recent, sudden closure of the Al Ain branch for maintenance. We didn't get any warning, which was inconvenient. I was told it's because of air conditioning problems and will take about a week. While it sometimes gets warm, I think the temperature is usually fine. Closing for a whole week seems like a overreaction, Many of us have questions, but we can't get clear answers. I asked for a contact number for management, but the number I got doesn't work. I hope you can find a better solution and communicate with us more clearly.

Negative experience: I have been a loyal member of this gym for over five years. Unfortunately, ever since the management changed, the overall experience has significantly deteriorated. The staff has become unprofessional, the quality of services has declined, and to make matters worse, the gym was suddenly closed today without any prior notice or explanation. There has been no official communication from the company, and the person in charge of memberships has been completely uncooperative—refusing to provide any useful information or even process cancellations and refunds. This is completely unacceptable. I demand an immediate response from the management explaining the reason for the sudden closure and what will happen to the remaining subscriptions. Members deserve transparency and respect, not silence and avoidance.

Negative experience: مافي اي رد للشكاوي مدير الفرع مايرد ولا الخط الارضي يرد ومديرة الاشتراكات سيئه في التعامل اشتركت في اليوقا ودفعت لمده شهر وبالاخير حصه اليوقا مكنسله

Negative experience: Good location, poor management, poor customer service, poor maintenance and communication. After a long day you want to be able to goto the gym without issues. At al Ain Uform they make sure to give something to ruin your experience. Overall a very disappointing experience with their staff and policies. Which change very frequently. I was a member for 1 year and decided to get my wife a 6 month membership. When I singed her up they told me we will transfer the membership if needed. Now they are trying to charge an excessive amount for membership transfer and very rude and not understanding. I mean you can physically see that she is going to deliver in just 2 months but they asking for medical certificate. These people have lost all common sense. They have been saying for 2 years that swimming pool will open but never does No water fountain are working and you just bring your own water or buy overpriced water. It’s a premium gym with a premium price and they can’t provide water The AC seems to just not work during the summer months and it is very warm in the gym There are never any lockers available they have no solution. Instead they look at you like it’s your problem lol The list goes on…

Negative experience: very bad service they don t want client they just want to take money very very very bad service and behaviour I get many time membership and I bring many people and they don t deserve it they just think how they will tack money from people التعامل جدا سيء مابيستحقو يندفع درهم واحد شركة كبيرة عالفاضي ماعم يعرفو يحافظو على المتعاملين من 2018 بشترك معن وبيعملو معي مشاكل وبرجع بشترك مرة تاني بناء على وعودن بتشغيل المسبح والخدمات التانية وطبعا بس بياخدو فلوس مابهمن يخسرو الزباين عادي تعامل جدا سيء من الستاف والادارة وعند اي موقف بخلوك تدفع فلوس نصيحة الناس الي فيها تترك هالجيم حرام يندفع فلس واحد في انا رح غير على جيم نيشن وان كان بعيد بروح بس يكون التعامل محترم الجمات معبية البلد وهني اسوء جيم تعاملت معو وبحياتي ماعاد اتعامل معن ورح انصح كل الناس الي انا خليتا تسجل بالجيم تسحب اشتراكا وتروح على جيم نيشن جبتلن كتير ناس ليشتركو بالجيم مابيستاااااااااااااااااااااااهلو جيم سيء من كل النواحي بدون استثناء مابنصح اي حد يتعامل مع شركة جولدز جيم او يوفورم غيرو اسم الشركة وضلو بنفس الخدمات السيئة

Negative experience: اسوء تعامل خدمة سيئة جدا مابنصح حدا في

Negative experience: i would give -10 to the management and the customer service. they have 3 managers and no one cares about anything, reading all the comments i understood that its everyone's problem in this gym

Positive experience: Are they ever gonna have swimming pool to swim again in this life time? You giys are big name and all but you are not able to let that pool run for members? Why do you not close steam and Sauna also?? It has been more than a year but still no swimming pool..

Negative experience: Before increasing prices make sure all the negative comments in the reviews has been solved please (because they’re all true). It’s not fair and not even acceptable. The only positive point is its location. Running machines do not have inclines, always unable to work, and other equipment's need to be replaced or fixed. This is my opinion and it’s not against anyone or anything, just an opinion.

Fantastic experience: مع تجربتي لأكثر من جيم نسائي اشوف ان جولدز هو الافضل؛ الاشتراك يشمل كل شي مسبح وساونا وكل الخدمات المتوفرة وهالشي يميزهم بقوة جيم نظيف وباركنات متوفرة ومكان ممتاز بالنسبة للأيام الي تتقفل فيها الباركنات عشان المباريات المهمة ماشوف انه شي كبير بالعكس شي اكثر من طبيعي وكلهم ايام ماتنعد في السنة احب اشكر الإدارة الي حافظت على هذا الجيم الجميل على مدى السنين والحمدلله

Positive experience: الأجهزة قليله

Negative experience: Rusty equipments. Feels like a mansion filled with second hand furniture

Negative experience: Very bad service. The locker cards are often unavailable in the evening 6:00pm-11:00pm. No proper response from the front desk. There are too many members mam at the moment and we have limited cards. To borrow a locker card each time you need to give them your emirates id or car keys.The showers are broken and unable to lock the door as the locks aren’t working. The classes doesn’t have proper spaces or area for the members. The members keep crossing each other’s and blocking each other’s view. There is no basic classes for beginners who are always trying to copy the trainer but unable to. The trainer only tries to correct them once or twice and ignore if they are unable to workout. You won’t see any personal trainer in the gym unless they are training someone who has opted PT sessions. They won’t help you or correct you if you haven’t opted for PT sessions. The cleaners keep staring and giving rude glances all the time. The parking is frequently an issue with the events going on and no prior notice given. At times the parking is completely closed for days and no other parking will be available wasting your gym membership days and the gym won’t be responsible or helpful with the parking. Bad idea, if you workout regularly and hate missing gym. They give you only one month free pause and you can’t pause less then a month.

Negative experience: Parking was closed due to some event and no alternative parking was available. The customer service is rude and unprofessional. I was speaking to Anil asking regarding parking and he cut the call without answering. I called again, someone else answered, informed the gym is not responsible. Nearest parking you can use Jimi Mall parking, 1km away. You will frequently face the same parking issue as gym doesn’t have gym members parking.

Negative experience: ما خلوني ادخل الحمام تعامل سيئ من المشرفين

Negative experience: اشتركت من ٥ شهور ومن ضمن بنود العقد انه في كوتش تسويلي جلستين بيرسونال تريننج تعرفني عالاقل ازاي استخدم الاجهزه بقالي ٥ شهور بتحايل عليهم عشان حد يتواصل معايا حرفيا اسوا خدمت عملتء واسوا معامله حقيقي بخلص اشتراكي كام شهر واكيد مابجدد I made a contract with the gym since sep 2024 and my contract says that i have two sessions personal training and it has been 5 months each time i visit the gym i made a complain with no response at all . worst customer service ever will not renew my contract . bad and worst experience

Fantastic experience: Girls dont miss the classes with Ana Cristina she is amazing full of energy motivational and sympatique just go there and enjoy the positivity i really like it thank u you are the best

Negative experience: قسم بالله الواحد ماوده يغلط بس جبتلهم تقارير طبيه اني تعبانه ع حسب العقد حقهم ومايبون يكنسلون اشتراكي ابد بس بينا المحاكم

Fantastic experience: Super

Positive experience: The gym is a great place to train, with plenty of space that makes workouts comfortable and enjoyable. However, some of the equipment is old and could use maintenance or even replacement. Upgrading the tools would make the gym even better and attract more members. Overall, it’s a nice gym with lots of potential

Positive experience: المكان كان جدا رائع المدربات والاجهزه والكلاسات لكن الآن توجد فقط مدربة واحده قويه الكلاسات جدا قليله

Negative experience: I have nothing against Al Ain branch. Very sad to read some feedbacks for cleanless and closed sections without notice. Same happened in Deerfields Mall AUH, more over, after 3 months refund not processed... Hope Al Ain will not close and block all the money. Wish all the best to the staff and members!

Negative experience: سيئ جداااا و لا يوجد مصداقية في الكلام و تعامل سيئ

Positive experience: Time to replenish some of the machines. Pool is closed since several months but they say under maintenance. Otherwise very big facility and not crowded morning.

Negative experience: very poor maintenance ,cables are broken for one month no action , extremely disapointed.

Negative experience: I’ve been going to this gym for YEARS. But ive noticed the obvious neglect this year. Not clean. No lockers. Most equipment is broken/dirty/raggedy. Most cardio machines are out of service regularly, and are old. Showers are dirty, moldy, & shower nozzles are broken. Sauna is not clean, even the water scoop and bucket are split in half. Its just very nasty, never going back again, even going to the gym is very discouraging!

Negative experience: The cleanliness of the gym is concerning. No one appears to be maintaining the equipment or ensuring its cleanliness. As seen in the attached photo, there was a piece of gum on the treadmill that I did not notice before starting my workout. It is now stuck to my phone.

Fantastic experience: Excellent large gym with separate ladies and gents section. Definitely the best gym in Al Ain.

Positive experience: Nice place but it was very hard for me to get a simple monthly pricing. I had to sign in and wait just to get pricing. I was in a rush at the time. Maybe I'll try again...

Fantastic experience: New Gym, probably the best in Al Ain it's big and has a pool.

Positive experience: Best gym in Al Ain, but can get crowded afternoon.

Positive experience: Best gym and Al-Ain and the largest one in the UAE. Great facilities, probably a bit overpriced.

Fantastic experience: Probably the best gym facility in the region... it has a great range of fitness equipment from cycling machines, thread mills, MMA cage, Running track, Swimming pool, Sauna and more. It offers the best value for money. I would spend a lot of my time in this club!

Positive experience: Great gym. Largest gold gym in the UAE. Has almost every machine, a running track, a cardio corner and even a UFC octagon cage. Facilities also include 2 swimming pools, one for men and the other for women. Separate workout areas for both too. It may be a bit pricey though, but definitely the best gym in Al Ain.

Positive experience: Most of the machines not working, pls! You must fix them

Fantastic experience: بس لو متوفر حد يعملك جدول ويعرفك على الأجهزة ولكم الشكر والتقدير

Fantastic experience: Nice club

Positive experience: Best gym

Positive experience: Gym is big . Has almost all machines that are needed. There are fitness classes also. Steam and sauna also included in feed. Locker facility available. Machine are good and well maintained. Cons Trainers are hardly visible .so you have to do gym by yourself unless u have a PT. Swimming pool not available. Overall decent gym worth the money you pay of you know how to exercise by yourself.

Positive experience: The gym is well equipped and the staff are good (a bit pushy). There two things that I think they are misleading: 1. They are 3 water fountains and no one discuss that they are not working and you need to buy water when you want to be hydrated. 2. The opening times should be from 6:00 am to 12:00 pm at least. Apart from these, the gym is excellent.

Positive experience: Since it was gold it was maintained .. no swimming pool more than 6 months

Fantastic experience: Best gym in Al Ain with complete facilities. Price also dropped a lot and instalment plans also available which makes it more attractive...

Fantastic experience: Peak gym but expensive a bit

Positive experience: I would give it five stars if the pool was frequently maintained. Gold signature club with all of their up to tech equipment space, plus it has sauna and steam. The membership averages across the year to 250 AED monthly. Parking is not an issue.

Fantastic experience: The best

Positive experience: Over all great and has great space but I wish they can get an upgrade in here as soon as possible

Positive experience: Good

Positive experience: might be the best gym for using cardio machines, but for the weight lifting part, I would say search for another Gym.

Positive experience: Large gym with many equipments to use. Facilities are decently clean. We have signed up for a year membership which includes the pool and till this point we been waiting 6 months for the pool and it has not opened yet. We signed up for this gym mainly because the pool area.

Fantastic experience: Awesome Zumba classes by Coach Victoria. The energy in the class was amazing and I was completely riveted from start to finish. Coach Victoria's expertise as a professional dancer was evident in her teaching style, which made the class both technical and fun at the same time. I enjoy every single session of her class and always left feeling energized and refreshed. I cannot comment much on the other facilities at the gym since I am not a regular gym rat, however, I did notice that the group class floor was a bit dusty during my visits. It would be great if the cleaners could do a better job in keeping the area clean, but this issue is relatively minor compared to the overall quality of the gym. I highly recommend this gym to anyone looking for an awesome Zumba class.

Fantastic experience: Fantasti venu especially ladies only space empiwering and pretty. Ladies train hard here

Positive experience: This gym is huge from the inside and the space is massive but it is being used poorly. The machines are mixed and not organized in an order where every body part should have its own section. Other than that, big space with huge potential but needs rearrangement.

Positive experience: I like the gym but it's way over priced. How would pay 105 AED for a one day pass

Fantastic experience: One of the best gym's in Al Ain

Positive experience: Expensive, but has a lot of machines and good allocated parking space

Fantastic experience: One of the best gym in alain

Fantastic experience: Best Gym in Al Ain

Fantastic experience: Best gym at Al Ain