Fidelity Fitness Club
Information about Fidelity Fitness Club
Opening hours
- sunday: 8h-20h
- monday: 6h-23h
- tuesday: 6h-23h
- wednesday: 6h-23h
- thursday: 6h-23h
- friday: 6h-23h
- saturday: 6h-23h
Our comment from FitFit UAE about Fidelity Fitness Club:
Fidelity Fitness Club, located in Dubai, United Arab Emirates, is widely praised for its exceptional facilities and welcoming atmosphere. Members consistently note the cleanliness and organization of the gym, including the state-of-the-art equipment and spacious workout areas. The club features a variety of amenities such as a relaxing sauna and a beautiful infinity pool.
The staff, particularly at the reception, receive high marks for their friendliness, helpfulness, and attentive service. Many users express their appreciation for team members like Rachel, Ann, Ashley, and Ken, who create a positive and encouraging environment for all members.
Additionally, the variety of classes offered caters to all fitness levels, making each visit enjoyable and motivating. Many members describe Fidelity as a community where they feel supported in their fitness journey.
While some users have mentioned the desire for additional amenities like a steam room or a greater variety of facilities, the overall experience remains overwhelmingly positive. Fidelity Fitness Club is highly recommended for anyone looking for a top-notch gym experience in Dubai.
Services, Machines and Guided Classes
Fidelity Fitness Club: Opinions
Negative experience: Poor customer service despite the great equipment.
Fantastic experience: Worth the wait. What I likethe most is the changing area, because I feel like I'm in a hotel.
Fantastic experience: I love how the new looks of the gym, specially the Sauna. Everything I lovely ♥️
Fantastic experience: Great gym, the atmosphere is not too humid and not too dry either. Equipments we're clean and it always looks new. The lounge is also good it's spacious.The reception is also great, they are approachable and doing everything to help us when we have questions. The coach is also good, he keeps monitoring to see if the posture is right.
Fantastic experience: The gym is great, with clean facilities and a welcoming atmosphere. The receptionist lady is wonderful she answered all my questions and brightened my day with her warm approach, making my visit even better. The equipment is excellent and well-maintained.
Fantastic experience: Best fitness center in JLT!! and the staffs are extremely polite and supernice(special mention to Janine the rapper and Hero). If you are looking for gym with good amenities and group classes, definitely go for it. You can try out the gym with free day pass before joining and experience it first.
Fantastic experience: This gym is absolutely amazing! It's super clean and well-maintained The person at the front desk was incredibly friendly and helpful they answered all of my questions with a smile. I’ll definitely keep coming back, and I’ll be recommending this place to all my friends
Fantastic experience: Janine is great, my favourite member of staff. Always greets me with a smile
Hi Khalil,
Thank you for your kind words.
We’re so happy to hear that our team member makes your visits even more welcoming with their positive energy. We’ll be sure to share your feedback.
Don’t forget to follow and tag us @fidelityfitnessclub we’d love to repost your fitness journey.
The Fidelity Fitness Club Team
Fantastic experience: I’ve been attending this club for yoga, Pilates, and strength classes like BodyPump, and it’s been a great experience. The instructors like Julianna, John and Alexa are very skilled and supportive, and the class schedule fits perfectly with my routine. The environment is clean, staff members like Janie are very welcoming, and motivating. Highly recommended!
Hi Syed,
Thank you so much for sharing your experience.
We’re delighted to hear you’re enjoying our yoga, Pilates, and BodyPump classes, and that instructors like Julianna, John, and Alexa have made your workouts so impactful.
It’s also wonderful to know our team members are helping create a welcoming and motivating environment for you.
Your recommendation means a lot to us.
Don’t forget to follow and tag us @fidelityfitnessclub we’d love to repost your fitness journey.
The Fidelity Fitness Club Team
Fantastic experience: Great gym with a positive and motivating environment. My trainer Matt is excellent, very professional, supportive, and always pushing me to improve. Highly recommended!
Hi Mohammed,
Thank you for your wonderful feedback.
We’re so glad to hear you enjoy the motivating environment at Fidelity Fitness Club and that our trainer has been such a supportive and professional for you.
Your recommendation means a lot to us.
Don’t forget to follow and tag us @fidelityfitnessclub we’d love to repost your fitness journey.
The Fidelity Fitness Club Team
Fantastic experience: I visited Fidelity Fitness Club and had a fantastic experience. The gym is spacious, modern, and equipped with high-quality machines and facilities. The trainers are professional, friendly, and always motivating, which makes workouts more effective and enjoyable. The overall atmosphere is energetic, clean, and welcoming—definitely one of the best fitness clubs in Dubai.
Hi Adam,
Thank you so much for sharing your fantastic experience.
We’re thrilled to know you enjoyed our modern facilities, motivating trainers, and welcoming atmosphere. It’s our goal to make every workout effective and enjoyable for our members.
Don’t forget to follow and tag us @fidelityfitnessclub we’d love to repost your content and be part of your fitness journey.
The Fidelity Fitness Club Team
Negative experience: Worst Gym Experience Ever Pathetic service and absolutely the worst gym I’ve ever visited. They force members to exercise outdoors even in extreme heat, which is unsafe and unacceptable. When the gym is under renovation, they pause memberships but then restart them without informing clients — basically eating up your paid time without consent. All my money has gone to waste here. I strongly recommend everyone to stay away from this place. You’re honestly better off exercising at home than burning your money on this mismanaged gym.
Hi Arjita,
We regret to hear that you feel this way, but we would like to clarify some of the points raised in your review.
Firstly, we do not force members to participate in outdoor activities. Our class timetable always specifies the location of each session, and members are free to join only if they feel comfortable. Participation is entirely optional.
Secondly, during the renovation period, we provided all members with a complimentary membership freeze to ensure no paid time was lost. Upon reopening, memberships were reactivated only after multiple notifications were sent via push messages, social media posts, and direct email to all members.
Finally, we must strongly disagree with the accusation that we “ate up your money without consent.” This is defamatory and inaccurate, as we have been transparent and proactive in communicating with all our members throughout the process.
We remain committed to delivering the best fitness experience possible and are always open to constructive feedback. If you have further concerns, kindly reach out to us directly at [email protected] so we can assist you.
The Fidelity Fitness Club Team
Fantastic experience: Loved my workout at Fidelity Fitness Club! The gym is well-equipped, clean, and the trainers are really supportive. Highly recommend it
Hi Faris,
Thank you so much for your kind words.
We’re delighted to hear you loved your workout and enjoyed our facilities and supportive trainers.
Your recommendation means a lot to us.
Don’t forget to follow and tag us @fidelityfitnessclub we’d love to repost your fitness journey.
The Fidelity Fitness Club Team
Fantastic experience: Amazing gym with the best staff.
Hi R Keane,
Thank you for your wonderful feedback.
We’re delighted to know you value both our gym and our dedicated team.
At Fidelity Fitness Club, our staff takes pride in creating an exceptional experience for every member.
Don’t forget to follow and tag us on Instagram @fidelityfitnessclu we’d love to feature your journey.
The Fidelity Fitness Club Team
Positive experience: Great place to Workout lovely vibes, clean locker rooms, and good classes John helped me out and was a great support. Thank you.
Hi Munif,
We truly appreciate your kind words.
It’s wonderful to hear you’re enjoying the positive atmosphere, clean facilities, and our group classes. We’ll be sure to share your feedback with our Team.
We’d also love for you to follow and tag us on Instagram @fidelityfitnessclub so we can celebrate and repost your fitness journey.
The Fidelity Fitness Club Team
Fantastic experience: I am more motivated now to be consistent on my workout routine with the new showers and sauna. Most especially the Dyson! I mean, just wow.
Hi Lorenz,
Thank you for sharing your experience with us.
We’re delighted to know that the upgraded showers, sauna, and Dyson amenities have added to your motivation and consistency.
Our renovations were thoughtfully designed to elevate the overall member experience, and it’s wonderful to see that reflected in your journey.
We’d love for you to follow and tag us on Instagram @fidelityfitnessclub we truly enjoy showcasing our members’ stories.
The Fidelity Fitness Club
Fantastic experience: I like everything about this gym. New machines, dumbbells, and the mezzanine area looks really great!
Hi Regine,
Thank you so much for your wonderful feedback.
We’re thrilled to hear you’re enjoying the new machines, dumbbells, and the mezzanine area.
Our recent renovation was done with our members like you in mind to provide the best training experience possible.
We’d also love if you follow and tag us on Instagram @fidelityfitnessclub we enjoy reposting our members’ fitness moments.
The Fidelity Fitness Club Team
Fantastic experience: Nice gym with metro connectivity with amazing staff
Hi Vivek,
Thank you so much for your kind words.
We’re glad you’re enjoying the gym and our team’s support.
Don’t forget to follow and tag us on Instagram @fidelityfitnessclub we love reposting our members’ fitness journeys.
The Fidelity Fitness Club Team
Fantastic experience: The new gym is fantastic, lots of eqipment, everything is brand new and fresh. I like the pool area and the main floor, they’ve even got the boxing area. In addition to that, John Wilson is one of the best receptionists I have ever met in my life, i.e super friendly, affable and gregariois
Hi Pavels,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that you’re enjoying the upgraded facilities, from the gym floor and pool to the boxing area.
The recent renovation was done with our members in mind, and it’s amazing to see it making a positive impact.
We’ll also be sure to pass along this with our team.
We look forward to welcoming you back and continuing to provide you with the best fitness experience.
Don't forget to follow us and tag on Instagram @fidelityfitnessclub and we love to repost your content.
The Fidelity Fitness Club Team
Fantastic experience: The gym has great facilities, very clean and equipment range is extensive. Staff members Matt and Wilson have been very helpful, friendly and accommodating during my time at the gym.
Hi Wazham,
Thank you for your kind words and for your comment.
We’re glad to hear you’re enjoying the clean facilities and wide range of equipment.
Our recent upgrades were made to ensure all members benefit from a better fitness experience.
We’ll make sure our team will receive your appreciation they’ll be delighted to know their friendly support made a difference.
Don't forget to follow us and tag us on Instagram @fidelityfitnessclub and we love to repost your content.
The Fidelity Fitness Club Team
Fantastic experience: Just look at this stylish renewed changing rooms All summer I waited and perfect result!
Negative experience: Half of the gym can't be used since April, no compensation
Hi Karelle,
Thank you for your feedback. We understand how important a comfortable environment is, and we are committed to ensuring that all equipment and facilities are maintained to the highest standard. While maintenance is sometimes necessary, we are currently working to ensure everything runs smoothly.
If you have any further questions or concerns, please feel free to reach out to email us at [email protected] with your comments.
The Fidelity Fitness Club Team
Negative experience: Reconstruction... Few weeks? 4+ months already, same price, a lot less things to do.
Hi Shirak,
Thank you for your feedback. We understand it can be frustrating when facility upgrades take longer than originally anticipated.
For clarity, the current refurbishment was publicly announced prior to its commencement and has been communicated throughout via our member app, email updates, in-club signage, and social media posts.
Phase 1 of the refurbishment is now complete from our side, and we are awaiting the final inspection and approval from the building’s facilities management, a process that is outside our direct control but one we are actively monitoring. Once cleared, the gym floor, swimming pool, and changing rooms will reopen, delivering the upgraded experience this investment was designed to provide.
While some areas have been closed, the club has remained operational with alternative workout spaces and amenities available to members during this time.
If you would like the latest update sent to you directly or wish to discuss freezing your membership until full access is restored, please contact us at [email protected] and we will assist promptly.
— Fidelity Fitness Club Management
Negative experience: Please don't join this gym. They have harrassed one of my friend mentally. Please don't join this gym.
Hi Parul,
Google Reviews is a valuable platform for sharing constructive feedback and helping businesses improve. We genuinely welcome feedback, positive or critical, when it is shared fairly, factually, and based on direct personal experience. However, it is essential that reviews must remain honest and accurate. False claims, such as yours, not only harm a business’s reputation but also undermine the credibility of the Google Reviews platform itself.
Your comment makes a very serious and completely unfounded allegation of “mental harassment,” without providing any specific details or evidence. We categorically deny this claim. At no time has Fidelity Fitness Club or any member of our staff engaged in harassment of you or anyone else. Such statements are false, damaging, and without basis. Accusations of this nature are also defamatory and unlawful under UAE Federal Law.
Also our records show that you have never been a member or guest of Fidelity Fitness Club. This strongly suggests that your review may be based on hearsay or posted on behalf of another individual, which is not permitted under Google’s Review Policy on harassment, defamatory content, and conflict of interest. We will be requesting that Google review this matter and take appropriate action.
Unverified public accusations of this nature can cause unjust harm to both our business and our staff. Publishing false or defamatory statements online, even on review platforms, is a serious matter under UAE Federal Law. While we always aim to resolve concerns amicably, we will take all necessary steps to protect our team and reputation from misleading or harmful claims.
If you or your friend have a genuine concern, we invite you to contact us directly at [email protected] so that we can investigate and address it professionally. Without such engagement, we are unable to verify or respond meaningfully to your statement.
We maintain a zero-tolerance policy for any form of harassment within our club and encourage open dialogue, but only when it is constructive, respectful, and factually supported.
— Fidelity Fitness Club Management
Negative experience: Second edit: Fidelity Fitness brought this defamation upon itself by treating its members like disposable toilet paper. I won’t respond to any further comments — the truth speaks for itself. If the gym wants to continue living in its delusional world, claiming it “clearly communicated” while failing to inform members about months-long closures before signing them up for annual contracts, that’s on them. Offering a membership freeze option doesn’t magically make this right. People signed up for a gym — not a forced hiatus. Expecting members to just wait it out, find alternatives on their own, and then return whenever Fidelity decides it’s ready is essentially asking for a free, interest-free loan under the guise of customer service. I can’t help with that level of gaslighting. Original comment: Be aware of the other 1-star reviews — they show how poorly this place treats its existing members. No one expected the so-called “upgrade” to mean shutting down two-thirds of the gym for over two months, with no clear communication beforehand. Also, I have no idea where all the sudden 5-star reviews came from — many accounts barely have any other reviews, so they look fake. This place operates in bad faith. Edit: Fidelity’s response was even more disappointing. Instead of addressing concerns, they played with words — denying the suspicious reviews by saying they weren’t incentivized, which misses the point. The sudden surge of 5-star reviews, many from inactive accounts with near-identical comments, speaks for itself. Amazing how so many people suddenly felt compelled to rave about a pool that hasn’t existed for months — all in the same broken, copy-paste English. Worse, they’re gaslighting members by claiming the shutdown can be excused, even though posters and emails before the renovation focused only on “upgrades” and gave no clear timeline — originally saying it would take around a month.
Hi Chun-Yuan,
Thank you for your review. We take all feedback seriously, both positive and critical, when it’s shared fairly and factually. Unfortunately, your post contains several false and misleading claims that we feel obligated to correct for the sake of accuracy.
Firstly, our renovation is a real and ongoing upgrade, not a “so-called” one. The work, although very close to completion, are underway are visible on-site and clearly communicated through email, app notifications, WhatsApp, signage, and in-person briefings. While the timeline extended beyond our original projection due to circumstances outside of our control, we’ve remained fully operational throughout with training zones, classes, and services available.
Your claim that we “operate in bad faith” and “gaslight” members is entirely untrue and defamatory. We reject these accusations, for example, your membership has been fully frozen since April, meaning you haven’t lost a single day of paid access. The complimentary freeze option was introduced to support members during the upgrade period, and you have used it in full. Suggesting otherwise is not only misleading but paints a deliberately inaccurate picture.
As for reviews, we do not incentivize, fake, or request scripted feedback. Every member is free to leave a review, good or bad. Many of our long-standing members have taken the time to share positive experiences. Just because their comments differ from yours does not make them “fake.” That kind of assumption is reductive and unfair to those who have had a different, valid experience.
We are committed to transparency, accountability, and continuous improvement. You are entitled to your opinion, but when that opinion crosses into false allegations and defamation, we have a responsibility to protect our team and our reputation.
If you’d like to discuss your experience further, in a respectful and honest manner, we invite you to reach out directly at [email protected]. We remain open to constructive dialogue, not speculation.
— Fidelity Fitness Club Management
Negative experience: I had high expectations based on the glowing 5-star reviews, but my experience has been nothing short of disappointing. Since the renovations started in early April, Nearly four months in, essential amenities like the showers, changing rooms, and swimming pool remain closed. What’s even more troubling is the complete absence of communication from management. No updates, no apologies—just silence. This lack of transparency and empathy is unacceptable and reflects poorly on their service standards. I expected better, and it's disheartening to see a facility that once prided itself on quality let its members down so drastically. Made a mistake by renewing my membership , please think twice before deciding anything
Hi Parth,
Thank you for sharing your feedback. We understand the frustration that can come with delays during major facility upgrades, and we’d like to provide important context for anyone reading.
The refurbishment was publicly announced prior to your renewal through in-club signage, our member app, and email communications. Since April, you have been on a complimentary freeze, meaning your paid membership term has not yet begun and no value has been lost.
Your comment states there has been a “complete absence of communication.” Respectfully, this is not accurate. We have provided updates through multiple channels, including push notifications in the app, emails to your registered address, on-site posters, and social media, to keep all members informed of the progress.
Phase 1 of the refurbishment is now complete from our side, and we are awaiting the final inspection from the building’s facilities management before reopening the gym floor, showers, changing rooms, and swimming pool. While the timing of that inspection is outside our direct control, we have communicated each milestone reached along the way.
We remain committed to transparency and to delivering a fully upgraded facility you can enjoy. If you would like the most recent update sent directly to you, please contact us at [email protected], and our team will ensure you have the latest information.
— Fidelity Fitness Club Management
Fantastic experience: I have already shared my experience with this club and now I will amend that. It is indeed a beautiful club and I, for my part, appreciate the updates you are making. I joined before the beginning of June and I started asking when the renewal process would be completed since the time I joined and they gave me appointments within two weeks, within a week and within ten days. I again appreciate what you are doing, but it would have been better if you had given me a clear time. You told me from the beginning that two weeks would expire and we are now in August. It has been more than two months since I joined and although my membership is frozen, I ultimately paid money for a product that I will get after a while. I know that these things take time, but you should have informed me of that from the beginning or not given members time to procrastinate. Despite that, I praise the customer service and that the club will be in an ideal situation, but in the future I now hope that it will not take longer and I will keep the 5 stars because frankly I have used the facilities for several days and they are absolutely ideal and I am impatiently waiting for the renewals to be completed so that I can return to training.
Hi Mohammed,
Thank you for taking the time to update your review and share your honest experience with us. We truly appreciate your kind words about the club’s facilities and our customer service and we’re equally grateful for your patience and understanding throughout the refurbishment process.
We completely acknowledge your concern about the shifting timelines. While our team has done its best to estimate completion dates based on the information available at each stage, we understand how frustrating it can be when things take longer than expected. You’re absolutely right clearer communication upfront would have made a big difference.
We’re pleased to inform you that Phase 1 of the refurbishment is almost complete, and we are in the final steps of approval. Fidelity Fitness Club will be reopening soon, and we look forward to welcoming you back to enjoy the fully refreshed training environment.
Your continued support, even during this transition period, means a lot to us. Thank you again for your fair and thoughtful review and for keeping the 5 stars. Your understanding and optimism are truly appreciated.
- Fidelity Fitness Club Management
Negative experience: The current members are helpless and the gym is just making a mockery out of them. But for people considering to join just don’t.
Hi Priyank,
While we welcome all perspectives, it is important to address your statement that the club is “making a mockery” of its members. We take this allegation seriously and must state clearly that it is unfounded and inaccurate. At no time have we treated any member in a disrespectful or insulting manner. Our focus has always been on providing a safe, professional, and supportive environment for all.
Such a claim is also of a serious nature, and under UAE Federal Law, false or defamatory public statements are illegal under UAE Federal Law. While we always aim to resolve concerns amicably, we will take all necessary steps to protect our team and reputation from misleading or harmful claims.
If your concern relates to the ongoing refurbishment, we appreciate that it has caused disruption and understand your frustration. The refurbishment is aimed at enhancing member experience through upgraded facilities, and while we manage the process closely, certain timelines, such as final inspections and approvals, are controlled by external parties.
Throughout this period, we have maintained operations with alternative workout areas available and communicated via our member app, email updates, in-club notices, and social media channels. Members have also had the option of a complimentary freeze to ensure no paid time is lost while certain areas are temporarily closed.
If there is a specific issue you would like to discuss, we encourage you to contact us directly at [email protected] so we can address it promptly and constructively.
— Fidelity Fitness Club Management
Negative experience: The worst gym I’ve ever been. To begin with they said they were going to do a reformation of 3 weeks and it’s been 5 months!!!! More than half of the gym closed, no rest rooms, no pool… On top of that they don’t offer any discount not even to the ones paying annual fee like me. More than half of the year I’ve been training in a mini space with no facilities and also the staff is not helpful at all Also is not very clean and the AC in summer is not cooling - seems like you die inside. In a place like Dubai how can u not take that into consideration? Overall I feel they stole my money and they are zero responsive nor caring - also when you try to freeze the service they are making it impossible and putting a thousand excuses
Negative experience: I completely agree with the other reviewers who expressed disappointment with the gym facilities. I had a very similar experience. I signed up for a 3-month membership, only to find out a couple of weeks later that the gym was undergoing renovations. I was told the work would take around 3 weeks and that it would be done in sections, so the gym would still be usable. I said, “Okay, let’s see.” But when I returned, most of the equipment had been moved outside, and some items were completely missing — including the boxing bags. Heavy weight equipment was left outdoors in the extreme heat, making it unsafe and impractical to use. Each time I asked for updates, I was told it would be “just a few more days” or “maybe a week,” but the renovations dragged on far beyond that. Despite this, the staff continued pushing hard for renewals with pressure tactics like “Today is the last day of the promotion” or “The price will increase tomorrow,” rather than focusing on providing proper service first. Another major issue is the inconsistency of the staff. Trainers and membership salespeople change frequently. When I joined, I was given two complimentary sessions with a coach. I spent those sessions explaining my physical condition and goals, and we created a plan together. I intended to continue working with him, but the next day, he had left the gym. There was no proper tracking system or handover — nothing was recorded, and the next trainer had no clue about my situation. Instead of offering to understand my condition first, they immediately tried to push me to pay for sessions. And once you sign up, there’s no refund if you’re unhappy. As a professional master of sport, I have enough experience to recognize quality training and professionalism. I expect transparency, consistency, and a minimum standard of service — unfortunately, this gym failed to meet those expectations.
Hi Mukhammad,
Thank you for taking the time to share your feedback.
We’re sorry to hear your experience did not meet your expectations, and we appreciate the opportunity to clarify a few important points for the benefit of the wider community.
Phase 1 of our refurbishment, which began in early April, was a planned upgrade to enhance the long-term member experience, including a full transformation of the gym floor, pool, sauna, and changing rooms. During this period, we remained operational, with equipment relocated to the functional zone, main studio, and covered poolside area to ensure members could continue training without interruption.
We understand that projected timelines shifted due to issues outside of our control. Timelines were communicated as best-estimate projections, not fixed guarantees, and we regularly issued updates via email, app notifications, in-club signage, and personal conversations with our team.
We also respectfully dispute your suggestion that our staff employed “pressure tactics.” Promotions are clearly communicated with set expiry dates and offered as options, not obligations. Our Membership Team is instructed to support decision-making, not to push sales.
Regarding your personal training experience, our system confirms that your complimentary Smart Start sessions were completed. While we regret your preferred coach was unavailable.
Lastly, your claim that the club “failed to meet a minimum standard of service” is not reflective of the efforts made or the professionalism of our team. All our Personal Trainers are internationally certified, highly experienced, and committed to delivering high-quality, safe, and personalized fitness support. Transparency has been a priority throughout, we have done our best to provide timely and accurate information based on the details available to us.
We welcome all constructive feedback, but we also have a duty to respond when reviews misrepresent facts. Many members chose to train with us throughout this period and have since returned to an upgraded, revitalized club with overwhelmingly positive feedback.
If you wish to speak further, our management team is always available via [email protected].
— Fidelity Fitness Club Management
Negative experience: Extremely Disappointed - Complete Waste of Money! I purchased a 3-month membership at Fidelity Fitness Club, and no one bothered to tell me that the gym was about to undergo renovations. Seriously? If I had known the place would be under construction for nearly the ENTIRE duration of my membership, I would have never signed up in the first place. It’s completely unacceptable to sell memberships without disclosing such important information. I basically paid for nothing - the gym is unusable. I emailed the gym to complain and request a refund, and the response I received was completely unrelated to my issue - like they didn’t even bother to read my message. It felt like a copy-paste reply with no actual effort to address my concern. I want my money back. This feels like a scam, and I’m beyond frustrated. Be honest with your customers next time!
Hi Andrew,
Thank you for taking the time to share your feedback. While we regret that your experience has left you feeling disappointed, and while Google Reviews is a valuable platform for sharing genuine experiences, it’s important that feedback remains truthful and fair, we’d like to respectfully clarify several important points, as your review contains statements that are factually inaccurate and potentially misleading to others.
As confirmed in our prior email to you, when the refurbishment phase started in April, you were promptly offered, and accepted, our complimentary membership freeze. Your membership remains frozen, and no membership time has been lost. Once the upgraded gym floor, changing rooms, and pool reopen shortly, your full three-month term will resume. Therefore, your First, your claim that you “paid for nothing” is incorrect, you will receive the full remaining duration of your membership full once the upgraded facilities reopen, and you will so receive the full membership term you paid for.
Your suggestion that the renovation was “not disclosed” or “hidden” is also untrue. The refurbishment plans were publicly announced from late 2024, with updates shared through in-club signage, our app, email campaigns, and front desk communications. Our team has also done their best to inform all members, both new and renewing, and many have continued training during this transition while appreciating the improvements being made.
We also wish to clarify that your email query was handled with a personalised, detailed response. It is not accurate to describe it as “copy-paste,”, we make the effort to address each member’s concern individually.
Finally, we strongly reject your accusation that this situation “feels like a scam.” Such a statement is not only untrue and defamatory, but also unfairly undermines the good-faith efforts of our staff and management, who have consistently worked to maintain transparency and offer practical solutions, such as the complimentary freeze you’re currently benefiting from.
While we understand that the temporary disruption has been frustrating for some, we kindly ask that future dialogue, whether via email or public review, remain factual, respectful and without any defamatory statements. We are committed to delivering a significantly improved facility and would be happy to support your return once the upgrades are complete.
Should you wish to discuss anything further, you’re welcome to contact us directly at [email protected].
— Fidelity Fitness Club
Negative experience: The gym has been undergoing renovations since April, with critical areas like the swimming pool, changing rooms, and major indoor equipment being inaccessible for months — all during peak summer. Despite the clear impact on usability, there's been no real empathy or effort from management to offer a fair solution. When I raised my concerns, I received a copy-paste response quoting contract clauses rather than acknowledging the disruption or offering any meaningful compensation. No clear timelines were provided, and the so-called "complimentary freeze" option was never clearly communicated until I complained — and even then, they refused to extend the membership for the months I couldn’t use the facilities. This is not how responsible businesses treat paying customers. Management’s unwillingness to listen and resolve legitimate concerns just adds to the frustration. I regret choosing this gym and would strongly advise others to think twice before signing up. Update: The closed facilities are still not open. Further, I opted for the membership freeze option which was communicated to me after I complained. This also comes up with clause like “That should I choose to reactivate my membership before the completion of the April 2025 Refurbishment that this membership freeze request will be null and void, and my membership expiry date will revert back to the original membership expiry date mentioned above.” Meaning if this refurbishment keeps on going, I will have no choice but to keep the membership frozen otherwise I will lose all the data where the membership was frozen.
Hi Abishek,
Thank you for taking the time to share your feedback.
We understand that the renovation period may have caused inconvenience, and we apologize for any disruption this has brought to your experience.
We would like to clarify a few important points for full transparency –
On the refurbishment images - The photos you attached reflect the early stages of the work areas several weeks ago. They do not represent the current status of the facility, which is now in the final stages of Phase 1. The gym floor, changing rooms, and swimming pool will all be reopening soon, and we continue to update all members on this progress through our app, email, and in-club signage.
Freeze option - We did explain and offer you the complimentary freeze when you raised your concerns, and you confirmed you wished to take it. We acknowledge that you’ve opted for the membership freeze.
On our communication: We disagree with your suggestion that our replies are “copy-pasted.” Every response, whether via email or on this public platform, is prepared individually by our team, addressing each member’s specific situation and referencing the Membership Terms & Conditions only if applicable based on the nature of the concern.
We fully understand that training with limited facilities is not ideal, which is exactly why the complimentary freeze option has been available to all members throughout the upgrade period. This ensures no membership time is lost, and we are happy to help you activate this if you wish to do so now.
We sincerely appreciate your feedback and patience during this important upgrade, which is being done to deliver a better long-term experience for all our members.
If you would like to discuss your concerns further or need help finalizing your freeze, please reach out to us anytime at [email protected], and our team will be glad to support you personally.
Thank you again for your understanding.
- Fidelity Fitness Club
Fantastic experience: I really appreciate the help of the coaches in this gym because they’re not only good at their job but they assist you if they see you’re not doing the right thing. So, good job indeed!!
Hi Sydney,
Thank you so much for your amazing feedback! We're thrilled to hear that our coaches are making a positive impact on your fitness journey. It's part of our mission to ensure every member feels supported and guided so we’re glad you’re experiencing just that.
Don’t forget to follow us on Instagram @fidelityfitnessclub to stay updated on classes, events, and member highlights and also tag us on your next story or post would love to repost it.
Fidelity Fitness Club
Fantastic experience: 1 star reviews doesn’t means it’s a poor gym, opinions are based on what they have experienced, and mine’s different. Coming to the gym to relieve stress and the receptionists always greet and smiles at me which made my day always great.
Hi Joshua,
Thank you so much for your kind words and for sharing your perspective. We truly appreciate members like you who understand that everyone’s experience is unique. It means a lot to hear that our reception team helps brighten your day making your visit a positive part of your routine is exactly what we aim for. We’re grateful to have you as part of the Fidelity Fitness Club community.
Fidelity Fitness Club
Negative experience: Per Fidelity's response, adjusting to provide feedback. 1) After my membership expired, the gym did try to encourage me to sign-up again on the basis of these brilliant refurbishments - somehow failing to detail I would have been without a gym to use for more than 25% of the membership year. I'm glad I didn't, but the service is not on particularly given the membership was increasingly more expensive and made so on the basis of the refurbishments. At the time I asked when they would be done, Fidelity celebrated "we've already launched our new app!" whilst completely ignoring my question on refurbishments (which is actually why I decided against renewal - it felt like obfuscation). 2) No matter what the response, very very few people leave a 5* review for a gym on the basis of friendly receptionists who they happen to know the name of. That doesn't happen; the reviews are questionable, and other reviewers have called this out (though this isn't a new habit....). It's also laughable that everyone would compliment the receptions and yet virtually never name the PTs? Who are you interacting with more - the receptionists or the people in the gym? 3) I was a fan of the gym as it stood; it is not a bad gym by any means (in fact, when fully available, it is an excellent gym). It leaves a bad taste knowing they tried to sell a membership for something that would end up taking 3 months (and counting!). The review is in support of what others are saying. It would not be a tough gesture to simply acknowledge members feedback and say "you're right; by way of making things right, we will ensure all current members are given an extension to their membership that is equivalent to the time for which we have not fulfilled out duty to you as our member".
Hi Dominic, Thank you for taking the time to update your review and share your perspective in more detail. We appreciate your previous membership with us and regret that your perception of the refurbishment period has led to this view. On renewal communications - when our team reaches out to members that's membership is expiring, we do so in good faith to invite them to enjoy the upgraded facilities once completed, never to mislead. The refurbishment timeline was communicated across multiple channels and in conversations with interested members. We regret if you felt any aspect of your inquiry was not addressed to your satisfaction. On positive reviews - we fully stand by the integrity of every review left by our members and guests. Many members and guests compliment our front-of-house team because they are the first and last point of contact at the club and often go above and beyond to support members. That said, we also receive praise for our trainers and wider team, but we never incentivise or filter reviews in any way. All reviews, positive, negative, or neutral, are welcome and help us keep improving. On extensions and making things right - throughout this refurbishment, we have offered a complimentary freeze option to all members who prefer not to use the club while any facilities are under refurbishment. This ensures that no member loses any of their membership value. Many members have chosen this option to pause and return when the upgrades are complete. We acknowledge delays can be frustrating, but these works are being undertaken to ensure the long-term quality and experience our members deserve. If you have any further concerns or would like to speak with us directly, please feel free to email us at [email protected]. - Fidelity Fitness Club
Negative experience: I have been a member of this gym for two years now and want to refer to one of the previous reviews (Lauren, local guide), with which I completely agree. I found her experience relatable — and honestly, I was shocked to read Fidelity Fitness’ official response. The situation was already unfortunate, poorly managed, and badly communicated. But instead of (at the very least) showing responsibility and working toward a genuine solution for loyal members who invest their hard-earned money into what is positioned as a premium service, the reply came across as dismissive and filled with deflection. I, too, was given misleading information when extending my expensive membership. The primary motive of the sales manager seemed to be closing the deal quickly — possibly with commissions in mind — rather than genuinely guiding the member with honesty. My reasons for joining a gym are simple: to stay healthy, find balance, and be treated fairly and transparently. That shouldn’t be too much to ask. Throughout the renovation period, I tried to stay patient and make the best of it. But I was continuously given updates that turned out to be false or overly optimistic. I was originally told the renovation would take around 45 days — it’s now been over 3 months and counting. The tone of the email communication I received felt more dismissive than constructive, simply stating that “delays can occur” and that it’s out of the gym’s control. For a facility of this scale, this reflects very poor planning and an unprofessional approach to managing such a major project. One other shocking incident that occured to me: The current space is already extremely limited and not ideal. I work out during lunch time now because in the evening there is really no chance. One of the trainers, who was into his own training session, came up to me in a very strange manner asking how much longer I will occupy the machine I was currently using, and then staying right in front of me the entire time of my remaining 4 sets, which came across as pushy and made me feel uncomfortable. Especially during these times I expect the trainers to be more mindful, collaborative and helpful in letting paying customers finish their workouts first. From my experience in my own career, I know this much: even when things go wrong, you have the opportunity to regain your customer’s trust by taking ownership and making things right. That chance was missed here. The only solution offered to members is a complimentary freeze of the membership — which entirely misses the point of why someone joins a gym in the first place, especially during the intense summer season in Dubai when indoor training is essential. What has become very clear to me is that the management is primarily focused on attracting new customers — offering them all sorts of alternatives and deals during this time — while existing members are left with broken promises and no meaningful compensation. The ones losing out are the loyal members. I truly used to love this gym and had every intention of staying long-term. Sadly, that has changed. And as others have already pointed out in their reviews, the sudden wave of recent 5-star ratings — many of which focus only on surface-level elements like reception service, while ignoring the real situation — is hard to understand given the current state of the club. P.S.: I do not require a reply from the Fidelity Fitness team to this review. I have already heard it all. Thank you. ---------‐ Added section as reply to Fidelity's comment, since this is my only option to revert: I have all rights to express my experience, regardless of what kind, here and in the exact way chosen, especially after feeling so failed by your previous statements and actions. I am again feeling that you are replying in your own interest, rather than to resolve something. This platform is currently my only outlet while currently looking into legal options. I request you to not direct any blame towards me attempting to cover your shortcomings. I am just shocked by this customer service.
Hi Kristina, Thank you for taking the time to share such detailed feedback. We acknowledge that the refurbishment has taken longer than originally planned and regret that this has led you to feel disappointed. However, we would like to clarify a few important points, as your review includes serious statements about our staff and management that we respectfully must address. On renovation timelines - we have always communicated that original timelines were estimates, which of course, could shift due to factors beyond our control. Updates have been shared through in-club signage, email, our app, and directly by our team. While delays are never ideal, the work is being done to ensure long-term value for all members. On membership renewals and our team - we must firmly reject the suggestion that our membership team misleads members or pushes sales for personal gain, this is a false and unfair statement. Our team operates with transparency and professionalism. Many members have chosen to renew during this time, trusting our commitment to delivering an upgraded facility that will benefit everyone. On the freeze option - the complimentary freeze has always been offered in good faith to ensure that no member loses any of their paid membership term during this temporary phase. It is a fair and flexible solution that respects the balance between necessary upgrades and member care. On your interaction with a trainer - we are genuinely sorry to hear that you felt uncomfortable in this situation. This is never how we expect our trainers to interact with members. However, any individual incident should be raised directly with management in real time so it can be investigated properly and fairly. We do not condone pushy or disrespectful behaviour, but we also cannot resolve concerns that are only shared publicly after the fact. On other members’ reviews - we strongly stand by the integrity of all feedback shared about our Club. We always encourage our community, both members and guests, to leave honest reviews. These reviews are voluntary and reflect individual perspectives. Many members continue to train with us, appreciate our staff, and feel supported throughout the refurbishment, and their positive feedback is just as valid as critical feedback. It would be inaccurate to assume that a small group of negative Google reviews speaks on behalf of most of our members, just as it in inaccurate to suggest that recent positive reviews are fake or manipulated simply because they differ from your personal view. None of our reviews are fake. We regret that this temporary period has not met your expectations, and while you have stated that you do not require a reply, we felt it important to address your concerns transparently and to protect the integrity of our staff and community. If you have any further concerns or would like to speak with us directly, please feel free to email us at [email protected]. We’re committed to delivering a significantly upgraded club experience and sincerely thank you for your patience during this time. Fidelity Fitness Club
Negative experience: To add on to the other comments that have already said it better than I could: Despite what the staff may claim about “unexpected delays,” the gym has been disingenuous from the start. Back in April, they promised a one-month renovation. But the renovation notice at the closed-off area clearly stated from the beginning that the end-April date was only for “preparation for site inspection,” not even the actual work. How could management, knowing this full well, tell members with a straight face that it would only take a month? They’ve allowed me to freeze my membership, and I’ve done so, but after the earlier dishonesty, there’s no guarantee they’ll honor it. Even with the freeze option, the constant shifting of reopening dates affects everyone. Members are left in limbo: do we sign up elsewhere or keep waiting? Most gyms require long-term commitments, and overlapping memberships aren’t a simple fix. It’s clear the gym is banking on the transient nature of Dubai’s population and the low summer traffic, assuming members will just let it slide, while losses are recouped by charging new joiners more after renovations. To anyone considering a membership here, read the latest reviews and take note of what real members are saying.
Hi Huang, Thank you for taking the time to share your thoughts. We genuinely understand that the extended renovation has caused frustration for some members, and we do not take that lightly. From the outset, our refurbishment timeline was communicated as an estimate, based on the best information available at the time. The initial estimate was always presented as a projected goal, not a guaranteed promise, and was dependent on external factors that, unfortunately, were beyond our direct control. Regarding your statement that “the renovation notices at the closed-off area clearly stated from the beginning that the end-April date was only for “preparation for site inspection,” these are standard signages put up at the beginning for intimal inspections. Actual did begin on the refurbishment in early April. Your comment suggesting that we may not honour your complimentary freeze is also unfounded. Our freeze option was introduced in good faith to ensure that no member loses any part of their paid membership term, and this continues to be tracked transparently and accurately. We also strongly reject the notion that Fidelity Fitness Club is “banking on” any temporary situation at the expense of our existing community. Our club has proudly served the JLT community for many years, and these upgrades is precisely to deliver long-term benefits for our loyal members, not just new joiners. While we understand that delays and shifting timelines can be inconvenient, we do not believe that making serious allegations about our integrity or intentions is fair to our staff and management, who continue to work hard to balance operational demands with clear communication and member support. We appreciate that the situation has been frustrating for some, but we request that any future dialogue remains respectful and fact-based. If you have any further concerns or would like to speak with us directly, please feel free to email us at [email protected]. - Fidelity Fitness Club
Negative experience: Really bad experience - refurbishment left us without showers for over three months now, so I can't use the gym. There was no prior notification that I recall, and once I was notified they told me it was going to be three weeks... still waiting. Appalling.
Hi Federico, Thank you for taking the time to share your feedback. We genuinely regret that you feel disappointed during this refurbishment period. We must correct your statement that there was “no prior notification”: all members were informed about the planned works and the nature of the upgrades well in advance. The refurbishment plans were communicated through multiple channels, including in-club signage, direct conversations with our team, email updates, and app notifications since towards the end of 2024. We have always aimed to share the most accurate information available at each stage, but as with any major works, unforeseen circumstances can sometimes extend the timeline beyond initial estimates. While the temporary closure of specific amenities such as showers has been challenging, the Club has remained operational within the available scope. Members who prefer not to train during this period have always been offered the option of a complimentary membership freeze to ensure no lost value. If you have any further concerns or would like to speak with us directly, please feel free to email us at [email protected]. - Fidelity Fitness Club
Negative experience: Absolute scammers! Paid 1 year in advance and they didn’t say they would start renovations 3 weeks after I paid… it’s been 3 months and I can’t access the gym, even when I paid for it. I want my money back! DO NOT TRUST PEOPLE THAT MANAGE THIS GYM!!!!
Hi Agustina, Thank you for taking the time to share your feedback. We regret that you feel this way, as we truly value all our members and remain committed to delivering a high-quality experience for everyone. We would like to clarify that our renovation plans were publicly announced in advance through in-club signage, emails, and regular updates from our team. We have always aimed to communicate as transparently as possible, but we do acknowledge that large-scale upgrades can sometimes require more time than initially projected. Throughout this period, the club has remained operational within the scope possible, with equipment relocated indoors and alternative training areas available. Therefore, the statement that you “can’t access the gym” is untrue. We must also firmly reject the suggestion that this situation amounts to a “scam.” We also remind that, under our Membership Terms & Conditions, respectful communication is expected at all times. Making statements that are defamatory or damage the reputation of the Club is a violation of these Terms & Conditions. Such accusations and offensive remarks are not only unfair to our staff, who continue to work hard to balance member needs with facility upgrades, but could also be viewed as defamatory under applicable UAE law, as they are not supported by facts. We appreciate that the situation has been frustrating for some, but we request that any future dialogue remains respectful and fact-based. If you have any further concerns or would like to speak with us directly, please feel free to email us at [email protected]. - Fidelity Fitness Club
Fantastic experience: Good staff with great coaches! Even with the limited spaces in the gym, Janine, Cherry, and Wilson are very accommodating!
Hi Karan, Thank you so much for your kind words. We’re glad to hear that you've had a great experience with our team and coaches, even during this period of limited space. We truly appreciate your patience and support as we work toward completing our renovation. It’s members like you who make our community so special! Feel free to follow or tag us on Instagram @fidelityfitnessclub we’d love to see you in action. Fidelity Fitness Club.
Negative experience: I had bad experience and regret getting 3 months membership,wouldnt recommend this place honestly
Hi Kyial, Thank you for taking the time to leave your feedback. We truly regret that your experience did not meet your expectations. At Fidelity Fitness Club, we welcome all feedback, positive or critical, as it helps us continue to improve. However, we do feel it’s important that reviews reflect fair and specific details, so that any concerns can be properly addressed and resolved. We would have appreciated the chance to understand more about what led you to feel this way, especially as many of our members continue to enjoy the facility and community here. Our team is always open to listening, clarifying any misunderstandings, and doing our best to resolve genuine concerns. If you’re open to sharing more details, please feel free to reach us at [email protected]. We remain committed to providing a high-quality fitness experience for all members and genuinely appreciate your input. – Fidelity Fitness Club
Negative experience: Very Disappointing Experience I joined this gym and paid upfront for a full membership along with 50 personal training sessions, expecting to begin a consistent training routine. However, shortly after joining, the gym closed for refurbishment. Something I was not informed at all about at the time of signing up. I was told the closure would last three weeks. It has now been almost three months, and I’ve still been unable to use the facilities I paid for. Working outside and having no showers makes this an impossible option. Throughout this period, I’ve tried contacting the team several times, only to be met with extremely poor customer service. The responses I received were aggressive, dismissive, and lacked any real acknowledgment of my situation. They continue to say that the refurbishment was communicated to members. My point is simple: I wasn’t a member. If I had known about the upcoming closure, I would have made a very different decision. After months of waiting with no access to the services I paid for, I’m now seeking legal advice to recover the value of what I invested.
Hi Ines, Thank you for taking the time to share your feedback. We sincerely regret that you feel your experience has been disappointing and would like to clarify some important points. First, we must respectfully disagree with the claim that the upcoming refurbishment was “not communicated at all.” The planned renovations were promoted across multiple channels well before they began, including large in-club signage, email newsletters, updates on our official app, and direct conversations from our membership consultants. While we appreciate that you believe you did not see this information, we can only share that every effort was made to communicate this openly, and many new members joined fully aware that the work would be ongoing. Our membership team never had any intent to mislead anyone. Regarding your personal training sessions and membership fees, we have offered all members the option of a complimentary freeze so that no days are lost. You have also been offered this option on multiple occasions. Many members have taken advantage of this during the refurbishment. This ensures that your full membership term and remaining PT sessions remain protected and available for your future use once Phase 1 is complete. We must also clarify that at no point has our communication with you was “aggressive” or dismissive. We understand that responses during a challenging period may not have met your expectations, and we regret if you feel this way, this statement is untrue and defamatory. We stand by our staff’s commitment to communicate as transparently and professionally as possible, who were simply clarifying your queries with you, and just because you can always get your own way just mean you can brand our response “aggressive” or dismissive to damage our reputation. Regarding your mention of legal action, you are of course within your rights and we will cooperate fully with any official review and clarify that we have acted in full compliance with our signed Terms & Conditions and UAE consumer protection guidelines. If you have any further concerns or would like to speak with us directly, please feel free to email us at [email protected]. - Fidelity Fitness Club
Fantastic experience: The receptionists Janine and Wilson are always friendly and very helpful with members!
Hi Matt, Thank you for your kind words and for recognizing the warm and helpful service from our front desk team. Creating a welcoming environment for our members is something we truly value, and we’re so glad to hear it’s been part of your experience. We truly appreciate your support don’t forget to follow or tag us on Instagram @fidelityfitnessclub. We love seeing and sharing our members’ journeys. Fidelity Fitness Club
Negative experience: I’m genuinely surprised by the 5-star reviews this facility continues to receive, especially during a time when all gym members are facing significant inconvenience. Renovations began in early April, and nearly three months later, essential amenities remain affected — the showers, changing rooms, and swimming pool are still closed. The resulting space constraints have forced gym equipment into a much smaller area, making the workout experience crowded and uncomfortable. The lack of hygiene due to shared equipment and inadequate ventilation raises concerns about member health and safety. Despite the prolonged disruption, the management has not once reached out with direct communication or updates. The absence of transparency and empathy towards members during this period is deeply disappointing and reflects poorly on their service standards.
Hi Vijaya, Thank you for taking the time to leave your feedback. We regret any inconvenience you’ve experienced during the refurbishment period, but we’d like to clarify that this renovation is a major upgrade intended to benefit all members for the long term. While the temporary adjustments have understandably caused frustration for some, we’ve made every effort to keep our community informed, including through regular emails, in-club signage, app notifications, and direct communication with our reception and team. We appreciate that not every update may reach every individual, and we’re always available to answer questions in person if more clarity is needed. Regarding your concerns about hygiene and ventilation – We do want to clarify your comment about hygiene: Fidelity Fitness Club has strict daily cleaning protocols, equipment sanitization, and regular checks in place. At no point has hygiene been compromised, our team continues to maintain our usual high standards of cleanliness and safety, as many members have seen for themselves. We take the health and wellbeing of our community very seriously and strongly reject any suggestion that we do not. Regarding ventilation and space, it’s true that some areas have been temporarily adjusted to keep the club accessible. On other 5-star reviews - we strongly stand by the integrity of all feedback shared about our Club. We always encourage our community, both members and guests, to leave honest reviews. These reviews are voluntary and reflect individual perspectives. Many members continue to train with us, appreciate our staff, and feel supported throughout the refurbishment, and their positive feedback is just as valid as critical feedback. It would be inaccurate to assume that recent positive reviews are not genuine, as you implied, simply because they differ from your personal view. People are entitled to their own opinions, as you are. We remain committed to completing Phase 1 soon and look forward to our members enjoying a fully enhanced facility. If you have any further concerns or would like to speak with us directly, please feel free to email us at [email protected]. - Fidelity Fitness Club
Fantastic experience: I just completed three months at Fidelity Fitness Club,! The **staff is incredibly friendly**—especially Cherry, John, and the third receptionist (I’m so sorry I forgot your name!). They greet me by name every time I walk in, making me feel like a valued member. A few highlights: ✔ **Free Private Training Session** – A must-do! **Mr. Allan** was amazing—he pinpointed my weaknesses and gave me personalized guidance. (Don’t make my mistake—listen to your trainer from the start!) ✔ **Group Cycling** –, if you want to burn fat fast, this is the class for you! I saw a **big difference in just a few sessions**. ✔ **Anton’s Zumba** – Always full for a reason—so much fun! **Book early** because spots disappear fast. This isn’t just a gym—it’s a **complete lifestyle change**. I come **every single day** because I genuinely enjoy it. The variety of classes—**Pilates, Yoga, and so many others**—all under one membership is unbeatable. *Fidelity Fitness Club is truly special!**
Hi Qasim, Thank you so much for sharing your experience and for being such a dedicated member over the past three months! We’re truly grateful for your kind words. It’s wonderful to hear that you’ve enjoyed not just the facilities and classes, but also the welcoming atmosphere and personal touches that make Fidelity more than just a gym. We're especially glad that our group classes and training sessions have had such a positive impact on your fitness journey. Your feedback means a lot to us, and we’re proud to have you as part of the Fidelity community. We look forward to supporting you every step of the way on your wellness journey and also please follow and tag us in Instagram @fidelityfitnessclub we loved to repost it. Fidelity Fitness Club
Negative experience: I find the recent 5 star reviews very suspicious. They come from accounts that mainly only have 1 or 2 reviews only. Seems like a ploy to boost the ratings of the gym.
Hi Alicia, Thank you for taking the time to share your thoughts. We want to be clear, all reviews on our page, whether critical or positive, come from real individuals based on their genuine experiences. We do not pay for, incentivize, or manipulate our Google ratings in any way. Just because of our members are not frequent Google reviewers, that does not make them feedback any less valid, or fake. It would be inaccurate to assume that recent positive reviews are fake or manipulated simply because they differ from your personal view. People are entitled to their own opinions, as you are. We welcome every perspective, including constructive criticism, because it helps us keep improving. At the same time, we believe it’s important to defend the integrity of our community, whose positive experiences and loyalty are just as real as any negative feedback shared. If you have any further concerns or would like to speak with us directly, please feel free to email us at [email protected]. - Fidelity Fitness Club
Negative experience: I joined this gym on a yearly membership, and initially, I was quite happy with the experience. The facilities are good, the staff generally pleasant, and the overall environment was motivating. Unfortunately, everything changed with the renovation. There was no advance notice when I joined that major works were planned. A couple of months ago, we were suddenly informed that renovations would begin — and since then, things have deteriorated rapidly. The locker rooms and showers have been completely closed, most of the gym equipment has been removed or relocated into a much smaller temporary space, making it very difficult to train properly. Half the gym is essentially unusable, and no suitable alternatives have been offered. What’s worse is the lack of transparency and communication. There were very vague updates through the app, no official timeline, and absolutely no contingency planning for paying members. To freeze your membership, you’re asked to physically visit the reception and sign a form, which could easily have been done digitally. Reading through the other negative reviews, it’s clear that many members feel the same way. Instead of responding with accountability, management often replies in a dismissive tone, which is incredibly disappointing and I hope I don’t such replies and they show some accountability instead. It shows a complete disregard for members’ time, trust, and commitment. The gym could have handled this far more professionally. I truly hope they take the feedback seriously and start treating their members with the respect and transparency they deserve.
Hi Messaoud, Thank you for taking the time to share your detailed feedback. We’d like to clarify that the refurbishment plans did not start suddenly without notice, as you said in your review. They were scheduled well in advance and were promoted starting in late 2024. We also communicated these plans to all members through multiple channels, including in-club signage, push notifications, email updates, and social media in advance of the start. We understand that the temporary setup has not met everyone’s expectations. We made the decision to keep the club open during this period rather than close entirely, to ensure members could continue training if they wished. For those who prefer not to use the facilities during this phase, a complimentary membership freeze has been available, allowing members to pause their term without losing any value for the frozen period. We acknowledge your point about the freeze process. The in-person form is part of our security and verification measures specifically for the complimentary freeze during the refurbishment period only. As always, normal membership freezes outside of this can be arranged without visiting the club. We also acknowledge that the refurbishment has taken longer than originally planned due to unforeseen circumstances outside our control, and we apologise for this. We have done our best to share the most accurate information at every stage, as we never want to mislead our members. We regret that you feel our replies have been dismissive. Please know that we take all member concerns seriously and respond to each one individually with professionalism and respect. However, we also have a responsibility to clarify any misrepresentations, as it’s important that public reviews reflect the full picture, rather than allow an unfair attempt to damage a business’s reputation. We value all feedback, whether positive or critical, and we do not hide away from it, as it helps us improve. If you’d like to discuss your experience further, please feel free to reach out to us at [email protected], our team would be glad to help. Thank you again for your patience and understanding. Fidelity Fitness Club
Negative experience: 3rd review Just checked the reviews and NOT to my surprise the "1 month renovation" is now going on 4, judging by the most recent reviews with pictures, it's nowhere near being complete. My last phone call to them was mid June and they said it will be ready 1st week in July, just like how they said mid May, then 1st week of June, then mid June.. Can't believe how much free money these guys made from members like myself who signed and only could train properly for a month. The 5 star reviews on reception being friendly (which they are). Haha oh sure, people pay more than 3000 AED for 6 month contracts to get a smile from reception? Thats what they sign up to a gym for? Wow ok. Another review stating that they had a trial and it was amazing, really?? Hahaha what workout did they have? Oh, let me guess, they got a smile from the staff that made their trial amazing?? The owner really doesn't care, not once have they reached out to me and to the many others to try and rectify the problem, just sends nothing replies to reviews that make NO sense and is baseless. The owner replied saying phase 1 is almost ready a month ago, I just saw pics in recent reviews and it looks like they are on phase -10 or is phase 1 an extra dumbell outside in the heat? Overall, extremely unprofessional. Do better! 2nd review Update on the below: Cut my losses and joined a new gym. Absolute waste of money - more than 3000 AED. Too bad, was actually a good gym. To the owner, don't tell people it will take a month when it's now going on close to 3. The staff don't even know what to say anymore, feel bad for them as it's not their fault. Very disappointing to waste this amount of money. PS My contract had a no freeze option when I signed and if that changed, I received no emails or notifications that this was possible so thats false from your end. 1st review The renovations are now getting ridiculous. I stopped training at the gym as the equipment is limited, outside in the heat and most of time you have to wait to use whatever little that is available as there are quite a few people in the gym. Do you plan on giving current members a discount on renewal because of this long inconvenience? It's impossible to have a good workout, for example when I was last there a month ago there was only 1 E-Z bar and 4 guys wanted to use it. I joined in Feb and for half the time I had limited workouts and since 3 weeks ago, stopped coming to the gym completely
Hi Saneshen,
Thank you for taking the time to share your feedback. We understand your frustration and regret the disruption caused by the ongoing renovations.
We acknowledge that the temporary setup, with some equipment outdoors has made it more challenging for you to follow your usual routines. The good news is that Phase 1 of the renovation is now nearing completion. These upgrades are designed to deliver a significantly enhanced, fully refreshed training environment, and we’re confident the improvements will make a lasting difference once complete.
In the meantime, we’ve continued offering support options, including a complimentary membership freeze for those who prefer to pause until full access is restored. If you’d like to explore this or discuss your concerns further, please feel free to reach out to us at [email protected], our team would be happy to assist.
We genuinely appreciate your patience and look forward to welcoming you back soon to a newly upgraded Fidelity Fitness Club.
Fidelity Fitness Club
Negative experience: Edit/Update: It’s now been over 4 months with continued lack of transparency and honesty. A sign has been up for weeks saying, "Only a few more weeks,we can’t wait for you to experience the upgrades in June." Well, it’s now august the recent 5-star reviews, particularly those praising the reception staff, seem out of place, people don’t typically join a gym based on the front desk alone. Take a look at the recent 1-star reviews. More people are speaking up, the truth is starting to come out. ------------ I've been a member of this gym for a while and usually enjoy the facilities, but I’ve been really disappointed with how the ongoing renovations have been handled. The renovations started back in April, and as of mid-June, they’re still not complete. What’s more frustrating is that communication about these changes has been minimal, just a brief email and some basic signage. For the level of disruption members are dealing with, I expected better transparency and updates. Right now, the main part of the gym is closed, and members are having to use a limited setup. Most of the free weights have been moved outside, which is far from ideal. especially now that we’re hitting late 30-degree summer weather. It’s uncomfortable, inconvenient, and doesn’t feel like the level of service we’re paying for. Another thing that stands out is the sudden influx of very recent 5-star reviews, many from accounts with only one review on Google. A lot of these focus on how nice the reception is and how friendly the staff are. While I do appreciate good customer service, it’s surprising to see so many reviews that completely ignore the current state of the gym. Most people don’t join a gym because of the reception area. especially when the actual workout space is under construction. The gym itself has potential, and I hope the renovations will improve the experience in the long run. but right now, it feels like members are being left in the dark, and the online reviews don’t reflect the reality we’re dealing with day-to-day.
Hi Fiona,
Thank you for taking the time to share your feedback, and for being a valued member of Fidelity Fitness Club.
We understand that the renovation period has presented challenges, and we truly appreciate your patience. The phase 1 of the refurbishment is nearing completion and is being undertaken to significantly enhance the facility and provide an upgraded experience for all members.
To ensure training continuity, we’ve temporarily relocated select equipment to the Freestyle Area, Main Studio, and poolside zones. Group classes have continued daily, and we’ve implemented climate-assisted areas with staff support on-site to help minimize the impact of warmer weather. Outdoor training remains entirely optional, and we’ve done our best to provide flexible alternatives during this time.
In terms of communication, we’ve issued updates across multiple channels since late 2024, including signage, app notifications, email bulletins, and social media, to keep our members informed. That said, we take your comments seriously and are actively working to improve the clarity and consistency of our messaging.
Regarding your points on our recent reviews, we actively encourage feedback from all members, but all reviews are genuine and reflect individual experiences. We welcome all perspectives and remain committed to transparency, as long as honest, and continuous improvement.
Thank you again for your input. If there’s anything further, we can assist you with, feel free to reach out to us directly at [email protected].
Fidelity Fitness Club
Fantastic experience: I had a trial today and I loved the gym
Hi Kanun,
Thank you for sharing your experience. We’re so glad to hear you enjoyed your trial it means a lot to us. We can’t wait to welcome you back and support you on your fitness journey.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessclub on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Fantastic experience: This gym is top tier. I love how friendly the staff are, specially Wilson
Hi Gudipellirakesh,
Thank you so much for your wonderful review. We're proud to hear that you're enjoying the top-tier experience at Fidelity Fitness Club. Our team works hard to create a friendly and supportive environment for all our members your feedback means a lot to us.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessclub on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Negative experience: Poor overall.. trainer’s are rude, occupies most of the equipments when training their clients…instead of being empathetic and problem solver, management will use threatening tactics, legal action and all, if review is not deleted. Lotto..Soto…toxic..management should change !! Rude behaviour in service industry is not acceptable.. and mind it, all positive reviews are forced by employees and sometimes in return of petty gifts.. In case of honest negative review, manager forces his team for positive reviews so that negative reviews go down. Response to your reaction below: 1) I never had a bad experiences before with any service company except one that’s poorly managed fitness centre that’s yours, that’s why it’s my 1st review. Look at you man, instead of being empathetic, you are trying to portray me as a fake person. You need help! Seriously..!!!! many other genuine people also have given reviews on these lines…. Loto, roto.. 2) You proved my point again, by trying to be intimidating and asking to delete review instead of improving your etiquettes and manners and giving up on your ego …roto.. go and check other honest review where people have pointed out your pathetic intimidation tactics. 3) read recent positive review .. who in this dynamic and fast world, has time to go to a platform and give 5 stars review and write absurd comments like “can’t wait for the new look of fidelity”, “excited for the new look of fidelity”… hilarious.. 70 to 80% reviews are forced or by sham accounts. PERIOD!
Dear Kavya,
Google Reviews is a valuable platform for sharing constructive feedback, and we take all input seriously. However, your review contains false and damaging claims that we must address.
First, no one from our team has ever threatened you with legal action over a review. According to your profile, this is your first and only Google Review, it does not make sense you were threatened over a review if you have never made a review before. Making such a claim factually inaccurate. Accusations of this nature are also defamatory, illegal under UAE law.
Your claim that positive reviews are “forced” or exchanged for gifts is completely untrue. Like many businesses, we encourage members to share feedback, but reviews are never required, manipulated, or incentivized. We are very proud that many of our members choose to leave positive reviews based on their genuine experience.
Your comments targeting specific trainers and staff are also inappropriate and unacceptable. Publicly naming individuals in a defamatory way is a violation of both Google’s review policies and our Membership Terms & Conditions, which prohibit abusive behavior toward our team. We strongly suggest you reconsider and remove this.
Our management and entire team work professionally daily to ensure a welcoming, respectful environment. To label them as “toxic” because you disagreed with a policy or decision is both unfair and unfounded. Our policies and procedures are always member's focused while acting in the interest of fairness and integrity.
We would also like to note that you recently renewed your membership, which contradicts the claims of a “toxic” and “unacceptable” environment. If our standards were truly as you describe, continuing your membership would not be a logical decision.
Your concerns have already been addressed directly, and several solutions were offered, which you declined. We are always open to feedback, but we must remind you that all reviews must remain truthful, respectful, and within the boundaries of UAE law and Google’s community standards.
If you have any further concerns, we encourage you to reach out to us directly at [email protected], and we would be happy to assist.
Fidelity Fitness Club
Fantastic experience: Can’t wait for the new look of Fidelity ❤️
Hi Vishal,
Thank you for the amazing feedback. Your support keeps us motivated to keep raising the bar.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessclub on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Fantastic experience: I tried the gym now and it is so clean and very peaceful
Hi Luke,
Thank you for the amazing feedback. Your support keeps us motivated to keep raising the bar.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessclub on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Fantastic experience: Nice place
Hi Md,
Thank you so much for your kind words! We're glad you enjoyed your experience at Fidelity.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Fantastic experience: I love this gym so much. They made it convenient even there is ongoing renovation <3
Hi Amarjeet,
Thank you so much for the love and support. We're glad to hear you're enjoying the gym, even during renovations. We’re working hard to make your experience even better, and your understanding means the world to us.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Fantastic experience: Excited for the new look of Fidelity <3
Hi Pappu,
We’re excited too! Thank you for being part of the journey we can’t wait to show you the new and improved Fidelity Fitness Club.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Fantastic experience: Totally recommend this gym <3
Hi Abubakar,
Thank you so much for the amazing feedback. We're honored to be recommended. Your support keeps us motivated to keep raising the bar.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Negative experience: Was sold an annual membership and told the renovations would be happening but my workouts wouldn’t be impacted. Instead half the gym has been closed down, swimming pool empty, sauna closed and the remaining bench press etc are outside in the sun. I’m being told to workout in 40 degree weather, can’t even touch any of the equipment without burning myself. Editing my review as I cannot respond to the comment by management: I was told by your sales team my workouts would NOT be impacted. Your manager admitted that they had to change plans because of local regulations after I had been sold the membership. This is not my problem. Your sales team effectively lied to me and this means I had to pay several months at another gym with no compensation. Awful customer service and an infuriating response from management just doubling down on lies.
Dear Laurent,
We always welcome constructive reviews, as they help us listen, improve, and serve our community better. That said, we’d like to respectfully clarify a few points in your review.
The current renovation was not sudden, it was planned, communicated in advance, and announced through multiple channels including email, app notifications, in-club signage, and our social media platforms for several months. While we understand that the timing may not have aligned with your expectations, our team made every effort to ensure all members were aware before and during the transition.
Contrary to your review, the club has not been closed. As part of this scheduled refurbishment, the gym floor, pool, and changing rooms are temporarily closed. However, the club remains operational.
To ensure continued access to training, we have relocated select equipment to the Freestyle Area and Main Studio, and additionally poolside, and group classes and functional training sessions continue daily. We’ve also taken steps to minimize the impact of heat by using climate-assisted zones and providing staff support on-site.
Your comment about being "told the renovations wouldn’t impact your workouts" is not consistent with our communications. We were transparent from the beginning that certain areas would be affected, and the option to pause your membership during this period was offered.
We understand that training conditions may not be ideal during this phase, especially with warmer temperatures, and we appreciate your patience. Please know that the refurbishment is being done to enhance the entire facility and deliver an upgraded experience for all members.
We appreciate your patience and understanding as we work toward delivering a significantly upgraded fitness experience at Fidelity. If you have any further concerns, we encourage you to reach out to us directly at [email protected], and we would be happy to assist.
Fidelity Fitness Club
Fantastic experience: Fidelity fitness club is a very good environment, the staffs are accomodating.. the front desk mr. Wilson i think is nice and approachable kudos to fidelity fitness club.
Hi Allan,
Thank you for your kind words and support! We're glad you’re enjoying the positive environment at Fidelity Fitness Club and that our team is making you feel welcome. Your feedback means a lot to us.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Fantastic experience: I had a great experience at Fidelity Witness Club, thanks to Wilson. He was super accommodating and really helpful. He answered all my questions patiently and even gave me some great suggestions. You can tell he genuinely cares and is really empathetic. Big thanks to Wilson for making my visit smooth and pleasant!!
Hi Jessa,
Thank you so much for your kind words. We’re glad to hear that you had a smooth and pleasant experience with our team. Providing helpful, accommodating service is what we strive for, and it’s great to know we made a positive impact.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Fantastic experience: Must try because good quality equipments and friendly staff
Hi Sohan,
Thank you so much for your kind words. We're glad you enjoyed our high-quality equipment and found our team friendly and welcoming. Your support means a lot to us.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Fantastic experience: Exactly gym and very good staff
Hi Milan,
Thank you so much for the amazing feedback. Your support keeps us motivated to keep raising the bar.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Fantastic experience: Great and clean club . I contacted customer service and then went to meet the members officer . then i completed the membership with the wonderful MR : Audi , I am very excited to start my journey to wards fitness .thanks to every one
Hi Mohammad,
Thank you so much for your kind words and for sharing your experience. We're thrilled to hear that everything went smoothly from customer service to completing your membership. We're just as excited to support you on your fitness journey and we're here every step of the way. Welcome to the Fidelity family.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
Fidelity Fitness Club
Fantastic experience: All equipment are clean and very nice
Fantastic experience: This is the best gym ever. The reception guy is very nice and friendly
Fantastic experience: Big shout-out to Wilson and everyone at Fidelity Fitness Center! they are always so friendly, approachable, and willing to help everyone out.
Hi Mildred,
Big thanks for the awesome shout-out. We’re so glad to hear that the team made such a positive impact. Creating a welcoming and supportive environment is what we’re all about.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: Please visit in this gym because they are very professional and very accomodating.
Hi Ajay,
Thank you so much for the wonderful recommendation. We're thrilled to hear that you found our team professional and accommodating. Your support means a lot.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: I love this gymso much. Very friendly specially Wilson
Hi Shojon,
Thank you for the amazing feedback. We're so happy to hear how much you love the gym and appreciate your kind words with our team.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: Very cool staff and nice equipments. Definitely recommend to everyone <3
Hi Tasauwar,
Thank you so much for the love. We’re glad you’re enjoying the vibe, our team, and the equipment. Your recommendation means a lot to us.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: I'm excited for the new Fidelity <3
Hi Qurban,
We’re just as excited as you are! Big things are coming, and we can’t wait for you to experience the new Fidelity. Thank you for being part of our community.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: Would recommend
Hi Muhammad,
Thank you so much for the recommendation. We’re glad you had a great experience and truly appreciate your support.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: the best gym in jlt
Hi Santosh,
Thank you so much for the amazing feedback. We're honored to be called the best gym in JLT. Your support keeps us motivated to keep raising the bar.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Negative experience: I paid for a 6-month membership on 3th April, and just 2-3 day later, I showed up to find major renovation work underway in a large part of the gym. At no point during the signup process did anyone inform me about this renovation. When I asked for a refund, it was denied. Instead, they offered to freeze my membership and assured me the renovation would be completed by 10–15 May. Based on that promise, I agreed and signed the membership form. Now, when I returned to start using the gym, I was told the renovation is still not finished and won’t be completed until mid-June. To make matters worse, if I choose to resume now, my membership will be counted from 8th April—essentially robbing me of an entire month I paid for without access. This is highly unprofessional and disappointing. It feels like the gym is more interested in taking money than in being transparent or fair with its members. I expected honesty and better service, not this kind of treatment.
Fantastic experience: I love welcoming and accommodating the staff.
Hi Umesh,
Thank you so much for your kind words. We're delighted to hear that you felt welcomed and well taken care of by our team. Creating a friendly and supportive environment is what we’re all about.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: Best gym and good receptionist john Wilson
Hi Peter,
Thank you for the fantastic review. We're thrilled to hear you think we're the best gym and we appreciate your compliment to our reception team.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. See you at the club soon!
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Negative experience: I have been b trying to freeze my membership but no response
Dear Arjun,
Thank you for reaching out and sharing your concern.
We’d like to clarify that we have not received any notification from you regarding freezing your membership. We have thoroughly made attempts to contact you regarding your today since receiving your review and our team is ready and happy to assist you as soon as possible.
At Fidelity Fitness Club, we take all feedback seriously and always aim to respond to concerns promptly. However, we kindly remind you that Google Reviews is not an official channel for urgent service requests. For the fastest resolution, it’s always best to contact us through our direct communication channels.
We appreciate your patience and understanding, and we’re here to support you. If you have any further questions or legitimate concerns, feel free to reach us at [email protected].
The Fidelity Fitness Club Team
Negative experience: One day they post on IG " something new is coming", get members excited, and surprise! You find the gym closed the very next day. The entire gym section has been closed all at once for renovation which is expected to last for 2 months, they've kept a few machines in the stretching area, studio and outside, yes OUTSIDE - in dubai summer. Pool water has been drained out. So basically you can swim or workout only when the gym wants you to. Who are they renovating for? I don't know a single member out of hundreds who isn't pissed. The membership fee was increased this year on pretext of upcoming renovations which have been started without even informing the members. No compensation has been offered for this utterly unacceptable inconvenience. This has to be the worst customer service of all time.
Dear Maninder,
Thank you for taking the time to share your thoughts. While Google Reviews is a valuable platform for sharing genuine experiences, it is important that feedback remains truthful and fair. Reviews that are false or misleading, undermine the credibility of the platform and mislead those seeking accurate insights. With that in mind, we would like to address several discrepancies in your review.
First, the renovation was not unannounced. Members were informed over the last few months through multiple channels, including email communications, push notifications via the Fidelity App, social media updates, and signage posted around the club. The Instagram post you referenced was part of this wider campaign and followed numerous earlier notifications shared with our members.
Second, the renovation is not expected to last two months. The approximate timeline is one month, and we are working diligently to ensure the process is completed as quickly and smoothly as possible.
Third, the club is not closed, as you falsely claim in your review. While the main gym floor, swimming pool, and changing rooms are temporarily unavailable, the functional training area and group cycling studio remain fully open. Additionally, select equipment has been relocated to our class studio and outdoor area, and group classes continue poolside, allowing our members to maintain their training routines during the transition.
Regarding your comments on membership rates, Fidelity Fitness Club is proud to be a premium fitness facility, offering state-of-the-art equipment, a clean and motivating environment, and a team of internationally certified trainers and instructors dedicated to helping members achieve their goals. The value of our membership is consistently reflected in the positive feedback we receive from the vast majority of our community, that vastly outnumber any poor review we have, and shows why so many have chosen to call Fidelity their fitness home.
We understand that upgrades can be temporarily disruptive, but we are confident that the improvements underway will offer an enhanced experience for all members. For those who prefer not to train during this time, we have offered a solution due to the inconvenience, please speak with our Reception team for more details.
We do value any and all feedback we receive, but it must be honest and accurate, and we hope you will revise your review to reflect this and amend the discrepancies. If you have any further concerns or would like to discuss your experience directly, feel free to contact us at [email protected]. We are always here to support our members.
The Fidelity Fitness Club Team
Negative experience: Out of the blue they have closed the majority of the gym including the lockers and showers and the main training area, they have placed the equipment outdoor in the summer heat due to renovation that will likely take 5 months. If I can rate them with minus rating I would do it
Hi Wisam,
Thank you for your feedback. We take all feedback seriously, as they give us the opportunity to listen, improve, and continue delivering the best possible experience to our members. Google Reviews is a great platform for offering constructive feedback and helping businesses improve. That said, it’s important to clarify a few points, as the information in your review is inaccurate.
The refurbishment was not sudden, we communicated the planned refurbishment in advance across multiple channels, including email, push notifications via the Member's Fidelity App, social media, and posters displayed throughout the club. We’ve made every effort to keep our members well-informed.
In terms of timeline, the refurbishment will not take five months as you mentioned. The timeline is significantly shorter, and we hope to complete the in approximately one month, and we are working diligently to complete it as quickly and smoothly as possible.
While the main training area, lockers, and showers are temporarily closed, the club remains operational. Equipment has been carefully relocated, with functional training and group cycling areas continuing as normal, and group classes relocated poolside. We’ve also taken additional steps to ensure that the outdoor setup remains accessible and as comfortable as possible during this transition.
If you have any questions or wish to speak with our team directly, feel free to email us at [email protected], we’re always here to help.
The Fidelity Fitness Club Team
Negative experience: Waste of time
Hi Ivan,
Thank you for taking the time to leave a review. We take all feedback seriously, as it helps us continue improving and providing the best possible experience for our members. However, after reviewing our member database, we could not locate your name, which suggests you may not be an active member of Fidelity Fitness Club and have not visited our facility, therefore your review is not a genuine review.
Your comment, while brief, does not accurately reflect the experience or quality we provide. Fidelity Fitness Club is proud to be a premium facility offering state-of-the-art equipment, a clean and motivating environment, and a team of internationally certified trainers and instructors who are passionate about supporting our members in achieving their health and fitness goals.
We believe the value of our membership is reflected in the consistently positive feedback we receive from the vast majority of our members. It’s the reason so many have chosen to call Fidelity their fitness home. If there is a specific concern or experience you would like to share, we would be happy to hear from you.
Please feel free to contact us directly at [email protected].
The Fidelity Fitness Club Team
Negative experience: The biggest problem here is that employees do not seek to help customers, shift responsibility onto each other, and even their manager is not responsible for their mistakes. In the sauna, housekeeper generally dries rags and socks. Very poor experience.
Dear Nomad Properties,
Thank you for taking the time to share your feedback.
We take all reviews seriously and are committed to maintaining the highest standards of service and cleanliness. That said, we would like to respectfully clarify that the situation you’ve described does not align with the standards or practices we uphold at Fidelity Fitness Club.
Regarding your comments about our staff, we take great pride in our team’s professionalism and dedication. All staff members receive thorough training and are expected to support our members with courtesy and accountability. Shifting responsibility is not in our working culture, and we emphasize clear communication and responsibility at all levels, including management.
In relation to your comment about the sauna, we’d like to clarify that on the date your review was posted, the sauna and changing rooms were temporarily closed for refurbishment and not accessible to members or guests and had been for several days. During this time, only authorized contractors and staff were permitted in those areas. Based on this timeline, it seems you may have made a mistake, as it's not possible our housekeeping team were in the sauna during that period, and as mentioned above, it does not align with our standards.
If you have any other concerns or inquiries, we encourage you to reach out to us directly at [email protected], and we would be happy to assist you.
The Fidelity Fitness Club Team
Fantastic experience: Member of Fidelity Fitness since Oct2020.Very good boutique gym with excellent facilities and equipments.Outdoor Swimming Pool is a great add on. The daily classes are really good with excellent and professional instructors.Also the staff is very helpful and promptly sorts out issues if any. Further to the above, i need to provide a special note of appreciation and gratitude to my Personal Trainer over the last 12 months Mr. Ralf Russel Gramaje.Ralf has been instrumental in helping me achieve my goals related to weight lifting and he is extremely knowledgeble, professional and a fantastic coach.Highly recommended.
Hi Bimal! Thank you for your review. We are really pleased to hear you are happy with your experience at Fidelity Fitness Club. Reviews like yours make us more inspired and motivated to do our job and bring satisfaction to our members & guests. We're happy to have you around. #WeAreFidelity
Fantastic experience: بكم الدخول اليومي
Hi Ffugd,
Thank you for the review and for your interest in Fidelity Fitness Club We're glad you reached out.
For detailed pricing and membership options, please feel free to contact us directly via WhatsApp at 044511133 or check out our Instagram page @fidelityfitnessdubai for the latest updates.
Looking forward to welcoming you to the club.
The Fidelity Fitness Club Team
Negative experience: very costly 4000 AED for year too much
Hi Akhilesh,
Thank you for taking the time to share your feedback.
While we respect all opinions and value every review we receive, we believe your comments, while inaccurate in the details you shared, does not accurately reflect the experience or quality that Fidelity Fitness Club provides.
We understand how disappointing and frustrating it can be when the membership rates offered do not align within the budget you had in mind, but it is unfair to leave a negative review due to this. We know the cost being a Fidelity Fitness Club member may not fit everyone’s budget, and that is completely okay, choosing a fitness club is a personal decision. That said, we also believe it is important to note that pricing alone does not define value.
Our members choose Fidelity because of the premium facilities, top of the line equipment, and the exceptional expertise of our internationally qualified Trainers and Group Class Instructors.
We take great pride in offering a motivating, clean, and safe environment that supports our members in achieving their health and fitness goals. We believe our membership pricing reflects excellent value, and this opinion is shared by many others, which is why so many have chosen to make Fidelity Fitness Club their fitness home, and why the positive reviews greatly outnumber any negative reviews we have. The positive experiences shared by ma majority of our members speak to the value we consistently strive to deliver.
If you have any specific concerns, please feel free to reach out to us at [email protected]. And the next time you visit, feel free to tag us @fidelityfitnessdubai in your posts and stories, we’d love to connect with you and share your journey.
The Fidelity Fitness Club Team
Fantastic experience: I recently joined the Fidelity Fitness Club at the JLT location, and I have to say that my experience has been nothing short of outstanding! From the moment I walked in, I was greeted with a warm welcome that set the tone for my fitness journey. The facility itself is immaculate and well-maintained, with a wide range of high-quality equipment that caters to all fitness levels. Whether you’re a seasoned athlete or just starting out, there's something for everyone. The layout of the gym is spacious, allowing for easy movement and comfort during workouts. What truly sets this club apart, however, is the exceptional service. The staff is incredibly knowledgeable, friendly, and always ready to assist. A special shout-out to Wilson, who has been a standout point of contact for me. His enthusiasm and dedication to helping members achieve their fitness goals are evident in every interaction. He takes the time to listen to your needs, offering personalized advice and support that truly makes a difference. WILSON goes above and beyond, whether it’s demonstrating new exercises, providing nutrition tips, or simply motivating you during your workout. His passion for fitness is infectious, and it makes every visit a positive experience. Additionally, the range of classes offered is impressive, with skilled instructors leading a variety of sessions that keep workouts fresh and exciting. From yoga to high-intensity interval training, there’s always a class that fits what I’m looking to achieve. In conclusion, if you’re looking for a fitness club that combines top-notch facilities with exceptional service, look no further than Fidelity Fitness Club at Wilson. I highly recommend it, especially if you have the chance to work with Wilson – his commitment to excellence will undoubtedly enhance your fitness journey! Keep up the great work, Fidelity Fitness Club!
Hi Cheryl,
Thank you so much for your incredible review. We’re thrilled to hear that your experience at Fidelity Fitness Club has been outstanding from the very start. Our team works hard to provide a welcoming and motivating environment, and we’re glad you’ve felt that energy.
A special thank you for recognizing Wilson’s dedication—he truly embodies our commitment to helping members achieve their fitness goals. We’ll be sure to pass along your kind words to him. And we’re also happy to know you’re enjoying our top-notch facilities, diverse class offerings, and the overall atmosphere. Your recommendation means the world to us.
Looking forward to supporting you on your fitness journey. See you at the club.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests.
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: Accomodating!
Hi Hannah,
Thank you for your amazing feedback. Looking forward to seeing you at the club again soon.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests.
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: Good Service
Hi JV,
Thank you for your feedback. We're glad you had a great experience. Looking forward to seeing you again soon.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests.
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: Best gym in JLT and nice staff
Hi Lisa,
Thank you for your amazing feedback. We're thrilled to be your top choice in JLT. Looking forward to seeing you at the club again soon.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests.
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: Beat gym in JLT for sure
Hi Gianmarco,
Thank you for your amazing feedback. We're thrilled to be your top choice in JLT. Looking forward to seeing you at the club again soon.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests.
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: I love the gym and I love so much John Wilson always receiving me with a huge smile and kind words that motivates me to train and start my day with the best vibes!!!!
Hi Isabella,
Thank you for your wonderful feedback. We're so happy to hear that you love the gym and the positivity and kindness of our team. We'll be sure to share your kind word. See you at the club.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests.
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: Friendly staff and great scenery
Hi Ivor,
Thank you for your feedback. We're glad you enjoy our friendly staff and the great scenery. Looking forward to welcoming you back soon.
It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests.
Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them.
The Fidelity Fitness Club Team
Fantastic experience: The best fitness facilty in JLT. Great gym equipment. The pool area has a very nice ambience. The GX classes are amazing. All the staff are friendly and accommodating. I will definitely recommend this club to all my friends.
Fantastic experience: Highly recommend! Nice gym friendly staff!
Negative experience: My trainer Jake left the gym (that's what they told me) and then I was assigned to another trainer where the first session (a diagnostic one or induction one) also was charged which should've been free because the movement from one trainer to another wasn't my call. Neither was any option given for trainers nor was I asked about what type of trainer I preferred.
Fantastic experience: Nice gym
Fantastic experience: Fidelity reception is the best specially angel. Her passion and dedication to her job was so amazing. She is accomodating and very friendly staff. Highly recommended. Keep up the good work. Love this beautiful lady. (Angel)!!!
Negative experience: Really appreciated the Club, my PT jake helped me fantastically and the atmosphere in the club is great. But if you are someone that travels and want to pauze your membership while traveling, don’t use this gym even-though the condition mention the benefits of pausing you membership, if you have Marc from admin handeling your case it’s an uncivilized process and I have not been treated in any gym this badly. Again great gym if you are not a traveler, if you are a traveler I would recommend to go to an other gym.
Fantastic experience: One of the best gyms in JLT, I’ve been going to this gym for the past 3yrs. The people, the trainers and the members are great, super respectful and friendly. Had an amazing training session with Henco who’s one of the transformation expert in my opinion, has amazing knowledge of everything related to fitness and nutrition. Would highly recommend if you’re looking for a personal training in JLT, this is a great place and Henco is one of the best trainers who can help you achieve your fitness goals.
Hi Mohit, Thank you for your feedback and for taking the time to share your experience with us! We’re thrilled to hear that you enjoy our facilities and that our staff have made your experience enjoyable. It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them. #WeAreFidelity
Fantastic experience: Great team! Great atmosphere! I love coming here. PT Ivan is doing a great job on me.
Hi Aurel, Thank you for your feedback and for taking the time to share your experience with us! We’re thrilled to hear that you enjoy our facilities and that our staff have made your experience enjoyable. It is our commitment to provide excellent customer service to all our guests and members. Reviews like yours inspire and motivate us to bring satisfaction to our members and guests. Please follow and tag us @fidelityfitnessdubai on your posts and stories on Instagram when you visit the club. We would love to repost them. #WeAreFidelity
Negative experience: The worst gym in Dubai! Me and my friend we walked in at the reception around 10:30am to look at the gym and membership price since we are moving in the area soon. The lady in the reception told us theres no one to assist us. It's 10:30am there's no one?? I offer we dont mind we can look ourselves and decide if we like it, will take 2 minutes and that's enough for us, she stop us no we are not allowed to even view the gym if there is no sales consultant! I said Seriously??? Then she bring up pay 150 for day pass, for viewing the gym, do I pay 150 for what??? I'm not working out my dear we wanted to see just the gym inside! She said wait for staff they will come 11am, drove all the way from jvc with traffic and we wait for your staff for 30 minutes just to view the gym environment?? Are you we in the hospital waiting for doctor appointments??? What kind of gym stops walking customer to look around the gym?? We have to pay 150 aed just for viewing?? Horrible customer service!!! So we drove out to UFC gym they welcome us warmly and even offer us to have trail at the same time. We have taken a year membership with the offer for national holiday. Fedility the Worst gym in Dubai, don't visit there they will ask you to pay for viewing and ask you to wait for Sheikh to arrive so you can view.
Hi Sosomi, We take your comments seriously as we always aim to provide excellent customer service. Google Reviews is a great platform for offering constructive feedback and helping businesses improve. However, it's essential that reviews remain both honest and accurate. We would like to clarify that we do not charge for tours of the club. When you visited with your friend, both of you inquired about a trial. In the previous review your friend shared, it was clearly mentioned that the purpose of your visit was to request a trial. As per our policies, Fidelity Fitness Club is an exclusive members-only facility. To ensure the best service for our guests and members, anyone interested in a free trial is required to book in advance, as outlined on our website. This process allows our Membership Consultants to provide a comprehensive tour and address all queries. Our Receptionist, in line with our policies, explained the options available: waiting for a Membership Consultant or purchasing a 1-Day Pass, which provides immediate access to the gym facilities. These measures are in place to maintain the exclusivity and standards that our members value. We kindly encourage you to update your review to reflect these details accurately, as constructive feedback allows us to address genuine concerns and improve. If you have any further questions or wish to discuss your experience, please feel free to reach out to us at [email protected]. Kind regards, Fidelity Fitness Club Team
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