Information about Wellfit JVC
, Dubai
Opening hours
- sunday: 7h-22h
- monday: 5:30-23h
- tuesday: 5:30-23h
- wednesday: 5:30-23h
- thursday: 5:30-23h
- friday: 5:30-23h
- saturday: 7h-22h
Our comment from FitFit UAE about Wellfit JVC:
Welcome to Wellfit JVC, one of the premier gyms in Dubai! Our state-of-the-art facility offers an impressive array of equipment and a wide variety of classes catering to all fitness levels. Members have shared glowing reviews about our friendly and professional staff, especially the exceptional support from team members like Hamzah, Elmer, Mashuda, and Margarit. Their warmth and dedication ensure that every visit is welcoming and enjoyable.
Our members praise the clean, spacious environment filled with natural light, making workouts feel invigorating. The gym is well-equipped with everything from cutting-edge machines to specialized areas for boxing, calisthenics, and yoga. The vibrant community atmosphere fosters motivation and encouragement, which our members find invaluable in their fitness journeys.
Highlights of Wellfit JVC:
- Extensive variety of classes including martial arts, yoga, and boxing.
- Dedicated and highly skilled trainers focused on personalized fitness experiences.
- Welcoming and friendly staff ready to assist with any needs.
- Impeccably clean facilities ensuring a hygienic workout environment.
- Advanced technology to enhance your experience, including app integration and AI-generated workout programs.
While most feedback has been positive, some members have expressed the desire for more class options during off-peak hours and adjustments to equipment spacing and arrangements for better usability. Your experience matters to us, and we continuously strive to improve based on our members' valuable suggestions.
Join us at Wellfit JVC, where your fitness journey is our top priority!
Services, Machines and Guided Classes
Wellfit JVC: Opinions
Fantastic experience: Best gym here recommended. Shahil is good and help a lot
Fantastic experience: Amazing fitness. Good support and place ! Thank you shahil.
Fantastic experience: Jon and Cheryl were great signing me in and showing me around. Seems like it will be a great beginning of work outs!
Fantastic experience: Favorite gym & our favorite coach. ❤️ Coach Rousaar is amazing with the kids with the patience of a goddess, she’s calm and able to single handedly manage a group of kids keeping them active and safe with her eagle eye. I too enjoy her sessions Coach Rousaar makes the sessions fun and energetic for adults too ♥️
Fantastic experience: The gym is empty without you Charbel really missed cant wait to come back.
Fantastic experience: Great gym, good equipment
Fantastic experience: Clean gym, lots of equipment and nice staff
Fantastic experience: Love this gym, very nice energy, great classes and super nice staff.
Fantastic experience: Great gym, great staff!
Fantastic experience: Wellfit is more than a gym! It’s a community full of good vibes. Shahil and Shanon are friends from the reception team, always keen to help.
Fantastic experience: Great facilities and the team are super helpful
Fantastic experience: Shahil and Shanon are the best people at reception hands down
Fantastic experience: Be gym in dubai
Fantastic experience: Wellfit jvc is a fantastic gym. Especially Shannon on reception she is very friendly and helpful and explains everything very clearly. I would highly recommend
Fantastic experience: Very good gym
Fantastic experience: fave gym ever
Fantastic experience: This welfit is amazing gym I super recomend And all staff special but Rubby is best coach I have try untill naw in my life communicate Again super recomend
Fantastic experience: I would like to give a big thank you to Afifa for introducing me to Wellfit Gym in Circle Mall. I registered through him, and from the very beginning he took the time to give me a full tour and explain everything clearly. He is always available whenever I have questions, and he consistently handles everything with professionalism and responsibility. Even when I need to bring a guest, he is always open, helpful, and supportive. I truly appreciate his dedication and friendly attitude — he made my experience at Wellfit so smooth and welcoming. Highly recommended well fit and Afifa.
Fantastic experience: Wellfit Gym has been a really good experience overall clean space, good equipment, and easy to get things done. And shoutout to Shahid for being helpful with the weights when needed
Fantastic experience: Best gym in JVC Really good team
Fantastic experience: Nice place
Fantastic experience: Awesome place, great instructors
Fantastic experience: A really fun social Padel tournament and a great team - thank you Wellfit JVC
Fantastic experience: Excellent gym
Fantastic experience: Awesome reception from Shahil
Negative experience: Such a bed service first they said to sit after 20 min I guy coming then he back office then he come after 5 min He said we don’t hv free trial And I received messages from him gym Unfortunately I’m very unhappy I came to pay I saw they attitude I go Prime gym
Fantastic experience: Very good. Charbel is the best on customer service
Fantastic experience: The Gym to go to in the area! Best service and customer experience is always top too
Fantastic experience: #1 in uae
Fantastic experience: Charbel is a very nice person! Take good care of him
Negative experience: The gym itself is really nice and has everything you need for a solid workout. But the shower area really needs some proper attention. There are quite a few tiny, thin bugs around the edges of the floor, which makes the post-workout shower a little uncomfortable. It’s a great gym overall, so I hope they can sort this out soon.
Fantastic experience: Great gym and very nice staff. Shahil was very helpful and polite
Fantastic experience: Charbel is very helpful and professional.
Negative experience: I recently visited WellFit at JVC Circle Mall with a group of four people and unfortunately had a very disappointing experience. An employee named Youssef behaved in an unprofessional and disrespectful manner, which made us feel uncomfortable throughout the visit. I hope management addresses this situation and provides the necessary training so that customers receive the welcoming and professional service they deserve
Hi Carlos,
Thank you for leaving us some feedback, that is always welcomed.
We have no problem in addressing any situation in which service delivery could be improved if they are just, and based on a true representation of that which occurred.
We have investigated this matter thoroughly and have intricately observed the entire tour on camera and analysed everything that was discussed. Your time together appears to be very pleasant and smoothly flowing, suggesting that everything was very comfortable between you all the entire time.
We think that where this may have taken a different direction in your mind was when Youssef informed you that you were not unfortunately able to enjoy a free trial on the same that you'd arrived at club without an appointment, as we have a capacity for each day which is pre-planned so as not to impede the experience of our paying members.
We are of course Very welcome to come back at a pre-agreed time and enjoy the full pleasure of our offering, so that you can then leave an accurate impression to pass on to others.
Please feel free to contact us in future to organise your next visit.
Negative experience: “I recently visited WellFit at JVC Circle Mall and had a disappointing experience. An employee named Youssef, who is Tunisian, behaved in an unprofessional and discriminatory manner, which made the visit uncomfortable.
Hi Colombus,
Thank you for leaving us some feedback, that is always welcomed.
We have no problem in addressing any situation in which service delivery could be improved if they are just, and based on a true representation of that which occurred.
We have investigated this matter thoroughly and have intricately observed the entire tour on camera and analysed everything that was discussed. Your time together appears to be very pleasant and smoothly flowing, suggesting that everything was very comfortable between you all the entire time.
We think that where this may have taken a different direction in your mind was when Youssef informed you that you were not unfortunately able to enjoy a free trial on the same that you'd arrived at club without an appointment, as we have a capacity for each day which is pre-planned so as not to impede the experience of our paying members.
We are of course Very welcome to come back at a pre-agreed time and enjoy the full pleasure of our offering, so that you can then leave an accurate impression to pass on to others.
Please feel free to contact us in future to organise your next visit.
Fantastic experience: I’ve been training at Wellfit for a while now, and the boxing classes with Lionness are absolutely amazing ! The intensity is always there, i sweat, i push myself, and most importantly, i really improve. I started as a complete beginner, and thanks to her passion, energy, and great coaching, I’ve made huge progress. Both in technique and confidence. The atmosphere is awesome, special mention also to coach Daryl, and Lujain with who I do pulse class.
Fantastic experience: Amazing gym overall with state of the art technology and facilities, with wide range of classes. Special mention to coach Lara who is great. In just 2 months, she’s done a great job guiding on the right diet & providing effective training. The quality of my eating is shown by the declining in terms of fat mass and quality of excercise is shown by the increase in muscle mass. Working out with her is a real pleasure and fun. My favourite part are her intense sessions.
Fantastic experience: Leen-j , pace and class was amazing would love more classes with her
Fantastic experience: Good gym.
Fantastic experience: More than good
Fantastic experience: The gym is excellent and so clean. The staff are so nice especially Dodge. He is so quick to help whenever you need him.
Fantastic experience: Love Wellfit JVC!!! ❤️
Fantastic experience: Wellfit best gym dumi the best coach
Fantastic experience: Love Wellfit
Fantastic experience: Margaret is super needful and the gym is so great, good job team
Fantastic experience: Fantastic gym! Everything is so clean, every trainer closely watches and corrects everyone’s form. The staff here is incredibly friendly and extremely qualified. I also met Cheryl the receptionist and she's very nice and accommodating. I am certainly satisfied thus far and have been blown away by my experience at this facility. Highly recommended!
Negative experience: The gym is utterly useless if you have a job. Unless you arrive very early in the morning, late at night, or during work hours, the gym will be crowded to the brim and it will be impossible to workout. It does not help that members tend to not rerack their weights or carry around tripods to record themselves, taking even more space. Please do not make my mistake and if you want to try it, go for a single month subscription first to make sure your schedule enables you to attend in the very few and small windows of time during which the gym is usable. Otherwise you're going to waste almost 6000 in a yearly subscription you are never going to use.
Hi Giovanni,
Thank you for your feedback. Essentially the time periods that you've highlighted are of course the gym's peak hours; typically from 5:30/6pm until around 8 or 9pm depending on when you consider to be late, relative to our closing time of 11pm.
Of course we're not going to suggest for a second that this is Not our busiest period, as would be the case for any gym in Dubai and arguably around the world. However, as many of our members are able to work around more flexible timetables thesedays, we do have a great number of our members spread out over the entire course of the day, including those earlier and later times mentioned, as well as during traditional office hours and they are all Very happy exercising with us, and have been for some time.
We feel that it's a little unfair to try and dissuade people from joining based on your specific experience, claiming that they will waste their investment, which is a little different an amount to which you suggest, as they may have alternative working hours to yourself, and may enjoy a vibrant atmosphere to exercise in with lots of energy flowing.
We Do also have Quite a lot of kit over the 75,000 sq ft of Gymfloor space, not to mention the 4 studios, Mixed Martial Arts area, Obstacle/Ninja & Calisthenics zone and large Athletic zones and track, running almost the entire length of the gym for functional activity.
Not everyone would have the same experience or opinion regarding the level of footfall at this particular time of course as they may like to make use of all of the other areas and not just the free-weights section that you've referenced perhaps.
Have you considered trying some of our classes or alternative training opportunities?
We have 300+ per week available...
We genuinely want you to have a great time exercising with us so please feel free to come to reception and ask for any one of the team to meet you in person if you feel that there is anything that we can do to make your journey in club a little smoother or offer some solutions in real time.
Again, thank you for your comments, we'll be more than happy to chat if you wish to next time you're in club.
Fantastic experience: Great gym ! Have many classes , the coach Aida ,Jeff and Bijith and the five star stuff definitely belong to Shahil, always smiling and helpful! We really enjoyed here!
Fantastic experience: I love the classes here in wellfit with Coach Rousaar
Fantastic experience: I love wellfit JVC and the classes especially coach Rousaar is my favorite coach!
Fantastic experience: Very nice gym, now my regular!
Fantastic experience: Best gym in JVC. 2nd year here and totally loving it. Thanks to Shahil for being a great representative!!!
Fantastic experience: Friendly staff, good environment and a great experience overall. Shanon is very friendly and engaging person to talk to and provided me with good assistance and answering of any questions throughout the months
Fantastic experience: Fabtastic experience using the gym and the e faculty were more than helpful especially Shahil, he was considarate and informative when it comes to custoemr support.
Fantastic experience: I’ve been a member at Wellfit JVC for 7 months now, and I’ve really enjoyed my time here. The gym is spacious, clean, and has all the equipment I need for my workouts. The atmosphere is motivating and welcoming. A special shoutout to Ibrahim for always being professional, helpful, and friendly. Highly recommended for anyone looking for a quality fitness experience in JVC!
Fantastic experience: WellFit in JVC is an absolute gem! The facilities are modern, spotless and welcoming. After two years without exercising, I started again a month ago and I can already feel a real difference. Special shout-out to the instructors: • Lama: her real Pilates classes are exceptional. She’s enthusiastic and genuinely caring, always offering modifications for beginners as well as challenges for advanced participants. There’s never any judgment about different levels or body types. I’d love to see more BodyPump and Pilates slots with her, every class is a joy. • Sreelatha: just like Lama, she teaches precise, controlled Pilates and always provides options for all levels. She definitely deserves more class slots too! • Ruby: Energetic and inspiring, her yoga and Pilates sessions are fantastic. But just like with Lama and Sreelatha, they’re so popular you have to book the moment reservations open. Wellfit makes you want to show up regularly and push yourself, in an inclusive and motivating atmosphere.
Fantastic experience: Thank you Triccie for helping me make the decision to join wellfit
Fantastic experience: If this gym is really good it’s because they have Rodrigo Shinoda! Honestly this coach is always attentive to each class participant, he makes you feel you are having your own PT session in a class of a 20 people not like others who only focus with few people in the workout! On top of it, his expertise on explaining all techniques is amazing and help you improve class by class. You are such an added value to this gym, thank you for your amazing help! We are lucky to have you ❤️
Negative experience: I had a disappointing experience during a sound healing class at this gym. At the end of the session, during the final rest period when everyone was lying down with eyes closed, I quietly checked my phone (brightness low & no sound) and made sure not to disturb anyone. No one even noticed, except the instructor, since everyone else was resting or asleep. When the chanting part began at the end, I chose not to participate and just sat quietly, waiting for the session to finish. I come to these classes for the sound experience, not the chanting, and I believe it should be up to each person how they choose to engage, as long as they’re respectful.. which I was. The instructor looked at me and asked, “Are you OK?” I said, “Yes, I’m OK.” Then she said, “If you want to use your phone and are not interested in the class, do not attend.” I found that incredibly rude and unnecessary. I wasn’t disruptive, and I wasn’t on my phone during the actual session only during the rest, when no one else was aware. I raised the issue with management, explained what happened, and asked for the instructor to either be given a warning or speak with me directly and apologize for how she handled it. Their response was, “She’s a freelancer, we can’t do anything.” Then they asked me if I would apologize for checking my phone. Honestly, that was the final straw. I’ve been a member at several top gyms and 1 year in this one ..it's overpriced, overcrowded, and now I’ve seen firsthand how poorly they treat their members. There’s no accountability and no real care for members.
Negative experience: Extremely unprofessional experience with Wellfit JVC. I spoke with Triccie regarding the free trial, and from the start the communication was confusing and unhelpful. I specifically asked for an evening slot and reminded them multiple times, yet they kept replying with unclear answers like “we don’t have details yet.” When I asked for clarification, instead of giving proper information, they told me to just pay 250 AED for a day pass. Imagine being treated rudely, wasting time going back and forth, and then being told to pay 250 AED on top of it! If this is how they treat someone at the beginning, I can only imagine how bad the service would be once you are locked into a membership. I was genuinely interested in starting with them, but after this attitude and lack of professionalism, I would never consider joining. There are many gyms in Dubai that value customers – this one clearly does not.
Fantastic experience: I did body pump and body balance with coach Lama She is an amazing trainer, always motivating and caring
Fantastic experience: Incredible experience for a complimentary workout with one of the fitness coaches Ivan is personable, professional, and guided me the way I needed to be trained I would highly recommend him to anyone who wants to get started on an exceptional fitness journey Thank you Ivan
Fantastic experience: Such an amazing place to work out to release all negative energy and really really decent people. And I would love to thank Cheryl specially for her great attitude , energy and support
Fantastic experience: Thanks for joy for her assistant it was very nice with my wife and she's very helpful
Fantastic experience: Very good gym, Shanon is great!
Fantastic experience: Amazing service, excellent facilitie with a large selection of equipment and extensive classes fit for everyone. Special thanks to the reception team especially Chyrel & Elmer
Fantastic experience: A lot of space great staff neat equipment amazing classes definitely would recommend with the family package.Margaret is a great staff member will help you around the gym.Coach Dayanny is the boxing coach and she is simply the greatest,she pushes you past your limits both physically and mentally which overall you improve as a fighter and as a person, AKA coach lioness .
Fantastic experience: Staff are so accommodating! Shoutout to Cheryl!!! Thanks for a warm welcome. You're so approachable. The gym is spacious.
Fantastic experience: ⭐⭐⭐⭐⭐ I would like to appreciate Mashuda at the reception for her outstanding support. From day one, she has been extremely helpful and welcoming. She guided me and my husband through the sign-in process and made us feel very comfortable. She provided all the information we needed clearly and patiently. Whenever we have had any questions or faced any issues, Mashuda has always been warm, friendly, and quick to help. Her approachable and positive attitude truly makes a difference, and we are very grateful for her assistance.
Fantastic experience: Mashuda is a level above anyone I’ve met in terms of customer service. She always goes out of her way to assist, give this women a promotion!
Fantastic experience: Very professional coach and customer service is amazing
Fantastic experience: Amazing gym and lovely community. I made friends there
Negative experience: I’ve trained at multiple gyms, and here’s my honest review of this one. Classes here are a solid 10/10 — staff are friendly, coaches are decent, and group sessions are well done. But if you’re joining for the actual gym floor, be prepared for disappointment. Outdated equipment: This gym hasn’t invested in new machines for years. Yes, they have plenty of treadmills, stairmasters, and leg machines — but outside of that, the condition of the equipment is very disappointing. The cables are rusty, plates stick together, and sometimes the machine carries heavier plates than it should. That’s unsafe and creates imbalances. Moreover, the handles are not the same if I decide on not using a handle, and go just based on the machine, my hands will not have the same grip, which is very not good, as I need to feel the same across both hands Chest & rear delts (critical problem): Only two pec deck machines, which members are forced to share between chest flys and rear delts. There is no dedicated rear delt machine in the entire gym. Rear delts are a fundamental muscle group for posture, balance, and shoulder health — yet the gym completely ignores them. I’ve had workouts where six people were lined up waiting to hit rear delts on the same pec deck. This is beyond frustrating and shows a serious lack of equipment planning. Any gym claiming to be “premium” should absolutely have multiple pec decks plus at least one proper machine that prioritizes rear delts. Chest (missing incline machine): There is no proper incline chest machine — not free weights, but an actual machine where the seat/bench is inclined. For people like me (and many others I’ve spoken to) who prefer machines and feel the upper chest better in an incline setup, this is a huge problem. A serious gym should have at least one high-quality incline chest press machine. Shoulders: Only one seated lateral raise machine (with far better modern versions available), and just 3 shoulder press machines total. For the number of members they cram in, this is nowhere near enough. Back: Only 1 to 2 proper upper back row machines. They don’t even feel great to use, and they’re always very, very crowded. For such a key muscle group, this is unacceptable. Biceps: The biceps machines are one of the weakest parts of this gym. They only have two Precor preacher curl machines, one is machine and the other is free weight and the resistance profile on them feels completely off — you don’t get a good squeeze or contraction at all. I’ve also seen a lot of criticism about these exact machines on TikTok and other platforms, so it’s not just me. Many lifters agree they aren’t effective, yet this gym relies only on them with no other proper biceps options. 3 Smith machines only?! There are only 3 Smith machines, and they’re usually overcrowded. For a gym charging this much, this lack of variety is laughable. Grips & attachments: Dangerous and poorly organized. I sprained my finger just trying to get a bar out. D-handles are limited — how does a “premium” gym not stock basic attachments properly? Overcrowding: It’s very clear this gym has sold way more memberships than it can handle. The floor is overcrowded, the wait times for machines are ridiculous, and it feels like they care more about signing new members than reinvesting in equipment. At the end of the day, this place survives on its classes, but the actual gym floor is neglected, outdated, and oversold. The lack of a dedicated rear delt machine and a proper incline chest press machine, combined with weak biceps options that even TikTok calls out, says it all. For the money they charge, it’s unacceptable. Personally I would only join this gym if I need the classes
Fantastic experience: Ndumiso!!!!!! We need more than one time per week!!!!! Please!!!! He is the best!!!! Please pay attention for my review
Fantastic experience: Booty blast is a very good class and the instructor is amazing her name is Ruby she is so skilled and very professional. Highly recommend it
Fantastic experience: Body blastvwas amazing with Rubi
Fantastic experience: Wellfit is one of the best gyms I’ve been to! It has a big variety of classes that suit all needs. Special shoutout to Ruby..best instructor. I do all my classes with her (yoga, Pilates, stretching etc). And the new booty class added is a must try!
Fantastic experience: Hounaida thank you for your help. Excellent
Positive experience: I love this gym but the open hours should be extended
Fantastic experience: Wellfit has been a brilliant gym for since moving to Dubai. I viewed many gyms before choosing it I really wanted a PT and went with Lara Ismail. She has been amazing, making a strong routine, diet plan and things to focus on outside of the gym also. It’s been 2 months and I’m already seeing results Highly recommend her!
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Hit the boxing class with Jeff today and wow… my arms are shaking, my sweat’s sweating, and I loved every second of it! Jeff’s got the perfect mix of hype, skill, and just enough tough love to make you feel like a champ. 10/10 would happily get punched (by the workout) again.
Fantastic experience: Best gym experience ever! Clean facilities, top-notch equipment, and super friendly staff. Every workout feels motivating and worth it!
Fantastic experience: I’ve been to many gyms across Dubai, but this one truly stands in a league of its own. The moment you step inside, you’re welcomed by spotless cleanliness and an incredible, refreshing scent. Every piece of equipment is well-maintained, perfectly organized, and the hygiene standards are second to none. The staff are genuinely friendly, warm, and always willing to help – it feels like you’ve known them for years. What makes this place truly unique is the trust it inspires. If you ever forget something here, you could come back three months later and still find it exactly where you left it. That kind of honesty and discipline is extremely rare. The atmosphere is full of positive energy that keeps you motivated, while the spacious layout ensures it never feels overcrowded. In short, if you’re looking for a gym in Dubai, this is the one you shouldn’t miss – clean, safe, and top-quality. I’d call it the Rolls-Royce of gyms.
Fantastic experience: Great gym, great classes, and amazing instructors! Big thnx to Ruby, Anca, Lujain and Jammie
Fantastic experience: Nice service, variety of classes to join and friendly staffs especially Elmer.
Fantastic experience: Great
Fantastic experience: Best Pilates Instructor in Town. I really enjoyed the class . Highly recommended
Fantastic experience: I take sound healing session with Jasmin & she is sooo good . Every session she tries to do more and it’s really helping to relax , reload and forget the stress . 100% recommend her session to try
Fantastic experience: Finally joined wellfit! Big thanks to John, who took the time to understand my goals and why I wanted to join the gym. He was incredibly accommodating and helpful. he gave me a full tour of the gym, explained all the facilities, group classes and introduced me to the trainers we met along the way, who were all very welcoming. Shoutout also to Shannon and Elmer at the front desk for their warm reception. All of this contributed to my decision to subscribe so much easier! Excited to start soon!
Fantastic experience: From the very first day I stepped into Coach Dayanny’s boxing class, I knew I had found something special. Her energy is infectious, her passion is undeniable, and her commitment to helping each of us grow physically and mentally is truly inspiring. She doesn’t just lead the workout, she moves with us, motivates us, and makes every session feel like a personal challenge and a celebration in the same time♥️
Fantastic experience: This gym has completely transformed my relationship with fitness — and it’s all thanks to the incredible coaching team. Coach Jefferson is the definition of dedication. His commitment and energy are unmatched, and he has a special way of making you love the workout, no matter how intense it is. Every session with him feels like a step forward, physically and mentally. Coach Dayanny is a powerhouse! She knows how to guide you right into that boxing high — that rush of confidence and strength. Her focus on technique and her ability to push you beyond your limits make her sessions unforgettable. And Coach Ndumiso brings pure magic to the gym. His beautiful spirit and unstoppable energy create a training atmosphere like no other. You leave every session with him feeling stronger, happier, and truly empowered. Each of these coaches brings something unique, and together they make this place feel like so much more than a gym. It’s a space of growth, motivation, and real transformation. Highly recommended!
Fantastic experience: Lioness is the best coach everrr!!!!!!! ❤️❤️❤️❤️
Fantastic experience: My second home , The best Gym Thanks for Shahil as he is the best
Negative experience: A once-great gym undermined by overcrowding and poor service I’ve been a member of this gym for over two years and have always appreciated the quality of the facility. Unfortunately, recent experiences have made it increasingly difficult to justify my continued membership. Despite training daily around 6am, typically a quieter time in most gyms, it’s become nearly impossible to follow a structured workout plan due to the severe lack of available equipment, particularly benches and cables. The overcrowding suggests that memberships have been oversold, with the situation during peak evening hours being even worse. When I raised my concerns and requested to cancel my membership, having completed the minimum commitment period as per the terms and conditions, I was met with delays, ignored emails, and vague responses. I’ve now been waiting over two weeks for a clear answer, despite escalating the issue. I was informed that renewing an annual membership restarts the commitment period, yet no such clause exists in the terms available to members. My simple request to be shown where this is stated has gone unanswered, likely because it isn’t stated anywhere. What’s been most disappointing, however, is the dismissive response from the membership experience team. Rather than acknowledging and addressing my concerns, I was advised to “try training at a different time”, an unhelpful and condescending suggestion that places the burden back on the customer, instead of offering a real solution. This is a gym with great potential, but unfortunately it’s being let down by overcrowding and a lack of accountability from the customer service team.
Hi Josh,
Thank you for your feedback and for your loyalty as a member for the past two years. We're sorry to hear that you haven't enjoyed your time with us quite so much recently, and that you don't feel that your cancellation request was handled quite as well as it could have been.
I believe that the reference to the minimum term completed was in response to your initial statement that you had been with us for 12 months already, however you had chosen to renew with us for another 12 months by paying upfront to secure that period of time at a more appealing and preferential rate. It is not stated outright with reference specifically to Renewal payments that a new 12 month commitment is made, but in paying your subscription to exercise with us for another year, you thereby enter another commitment period of course, in the fact that you have just agreed to pay for a further annual membership.
This said, we aim to offer some initial simple suggestions and I imagine that the proposal to experiment with the flexibility of your timings was intended only to suggest that there are many other times which could give you an entirely different experience and help you to keep your training on track, as it's difficult to control when other members attend. Please forgive the agent in question for enquiring about that possibility, I'm sure that their intention was to open up a conversation regarding alternative approaches to ensure a smoother flow to your workout.
A member of the team will be in touch to discuss your experience beyond the initial 2 years that it sounds like you've been perfectly happy exercising with us and will try to reach a resolution with you.
Fantastic experience: Amazing
Fantastic experience: Best in town I also love black out classes ,specially with Jeff . Azat amazing couch
Fantastic experience: A great blackout class with @Jefferson
Fantastic experience: It is very good gym But we hope to make reformer class And increase pilates classes
Positive experience: Great gym but definitely need more Pilates classes with lama. 1 a week is not sufficient
Negative experience: If you're thinking about joining Wellfit, be warned: this is not a place that gives refunds—no matter how legitimate your reason is. It’s been over three months since I first requested mine, and not a single proper follow-up was made. The complete lack of accountability and customer service is shocking. I’ve lost all trust in this gym and cannot recommend it to anyone. Be very careful before signing anything—once they have your money, it’s gone.
Hi Hyekyung Jo,
We issue refunds to each and every member that cancels their membership with us as per any of the allowable reasons presented within our terms and conditions which can be viewed at any time on our website. In your particular case I believe that there was a hold up initially due to some details being missing with the account that you had provided us, and on from that update we submitted the refund soon after.
We have been in contact with you and provided responses each time you have requested an update, we have shared the invoice for the issuance of the refund and the funds will be with you very soon.
We apologise for the delay but as you have been advised, your refund is very much on it's way, we Always return that which is due to our members who leave us with any time remaining in a membership that they have paid in advance for, when relating to any of the reasons that we have outlined in our T&Cs.
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