Fitness First Uptown Mirdif (Ladies Only)

Negative experience: The staff at this place can be quite bothersome. During a free session I attended, one employee relentlessly pressured me to sign up for private classes, despite my repeated refusals. After my membership ended, I received numerous calls during my work hours, even after informing them twice that I didn’t want to renew and had moved out of Dubai. The persistence was frustrating and unprofessional. I wouldn’t recommend this place; it’s best to steer clear.

Negative experience: When it comes to refund they just steal your money. Had a medical condition and could not attend the gym anymore requested refund back in May and my refund was approved so far did not get refunded. After being a loyal member for so many years . It is not about this branch it is about fitness first group .

Negative experience: I’m very disappointed with the experience I had at this gym today. Despite being an Emirates staff member and holding a valid club membership card, I was refused entry at the reception. The staff told me that I couldn’t access the gym because they had “reached the limit of members.” This has never happened to me before when I used to go to Fitness First, where I was never denied entry with my membership. I expect consistent access and fair treatment. Being turned away like this is unprofessional and extremely frustrating.

Fantastic experience: Becoming a member to this Fitness First Uptown Mirdiff is One of the best decisions I made. Good staff! Good trainers! Shout out to my trainer Ms Maricar for helping me in my fitness journey. Shout out also to Ms Rhea for being always so accommodating. To all the ladies who wishes to workout in a safe and supportive space, this gym is for you. Just look for Ms Rhea, and if you want a trainer who exudes positive energy and makes you feel confident, look for Ms Maricar ⭐️⭐️⭐️

Fantastic experience: I’ve been a loyal member of fitness First Ladies at uptown since I moved to Dubai 7 years ago. Coming from Toronto and starting fresh was terrifying but as soon as I joined fitness First Ladies I felt a sense of happiness. I made life long friends and built a sisterhood. I love the community there, it’s honestly like my second home, from the staff at the front desk to the PTs have become like my extended family. No place is perfect, but there’s always a solution which i appreciate , my go to girl is Rhea, she’s always ready to help me with literally anything. I’m glad I stayed here because of all the exciting stuff that’s about to happen to our gym.

Negative experience: The gym is very small and always crowded. Most of the machines are broken. At first, they made it seem like the gym was great, but after I paid, they ignored me. Very disappointing.

Negative experience: Mostly classes are fully booked and when trying to book somehow the app shuts down

Positive experience: the hip abductor machine has been out of order for 4 weeks now, why is the service so slow? disappointing for the price I am paying

Negative experience: The class booking system is frustrating. The app only allows bookings within 48 hours of a class (or up to 72 hours in advance for a 49 Dhs fee), so you can't plan monthly or weekly sessions in advance. If you miss the booking window, classes often fill up quickly. As a result, you can't reliably schedule workouts, meetings, or other commitments — you must constantly monitor the app and hope a slot opens. This is very disappointing. ظام حجز الفصول محبط. التطبيق يسمح بالحجز فقط خلال 48 ساعة قبل الصف (أو حتى 72 ساعة مسبقًا مقابل رسوم 49 درهم)، لذا لا يمكنك التخطيط للجلسات الشهرية أو الأسبوعية مقدمًا. إذا فاتتك نافذة الحجز، غالبًا ما تمتلئ الفصول بسرعة. ونتيجة لذلك، لا يمكنك جدولة التمارين أو الاجتماعات أو الالتزامات الأخرى بشكل موثوق — يجب عليك مراقبة التطبيق باستمرار وتأمل أن يتاح مقعد. هذا مخيب جدًا للآمال.

Negative experience: I’ve been a member here multiple times before, but this will be my last. The gym recently stopped me mid-workout and told me Crocs are not allowed, even though I’ve often worn them to the gym without any issue in the past. Instead of informing members about this “policy” at the time of registration or incase of a new policy should be communicated to members once it was set, I was only told while already in the middle of my workout which is unprofessional and a waste of my time. On top of that, the employees attitude and lack of professionalism made the experience even worse. The equipment is frequently broken, hygiene could definitely be improved, and the communication with members is very poor. The only positive is that it’s a ladies gym and close to my home, but with the unprofessionalism, lack of transparency, and poor maintenance, I won’t be renewing my membership once it expires in a few days.

Negative experience: I recently joined Fitness First specifically for Reformer Pilates and paid extra to access early registration, as the classes are always fully booked. After securing my spot through the app, I made a long trip to the Uptown branch for a class with instructor Bernadin Don. Despite arriving just 3 minutes late due to unexpected traffic, I was surprised to find that my spot had already been given away. I tried to explain my situation, but the instructor dismissed me abruptly and refused to allow me into the class. Her tone and attitude were unnecessarily harsh and unwelcoming. I fully respect the importance of being on time, but losing a reserved spot after only 3 minutes—and being treated so dismissively—was extremely disappointing. If registration doesn’t guarantee your place, it raises serious questions about the process. I truly hope Fitness First reviews how such situations are handled moving forward.

Negative experience: Bad experience

Negative experience: I had bad experience with Fitness fisrt uptown Mirdif. No transparency-no professionalism- no customer care - No reply - Osent email waiting more that 1 week no reply

Negative experience: Subject: Complaint Regarding Unprofessional Behavior by Front Desk Staff at Uptown Mall (Ladies Only Center) Dear Fitness First Management, I am writing to express my deep disappointment and dissatisfaction with the experience I had at your Ladies Only Uptown Mall branch on my recent visit. As a loyal member of Fitness First for nearly four years, I have always appreciated the high standards of professionalism and customer care at your Festival City branch. However, the treatment I received at the Uptown Mall location was in stark contrast and nothing short of appalling. Your front desk staff member, Ms. Anyonette, demonstrated an extremely unprofessional and unhelpful attitude. I had visited the center and just after paying the July membership fee along with the AED 49 dhs for advance booking payment, I had requested the staff to start my advance payment booking from 29th June onwards, I requested the staff to amend the advance booking start date to the 29th, within five minutes of making the payment, since my account had been suspended for two days. Despite explaining this clearly, Ms. Anyonette showed no interest in assisting me, was dismissive, and carried a negative, arrogant demeanor throughout the interaction. What was most unacceptable was her deliberate dishonesty—when I requested to speak to the gym manager, she blatantly lied stating that the manager was unavailable. However, upon escalation of the matter, the manager did in fact come out and speak with me—clearly indicating that Ms. Anyonette intentionally obstructed my access to management support. This kind of uncooperative, dishonest, and arrogant behavior from a front desk staff member—who is meant to represent your brand’s first impression—is completely unacceptable and reflects very poorly on the Fitness First brand. We are all part of a highly competitive service industry where customer experience and goodwill define brand loyalty. The front desk team serves as the face of your organization, and such unprofessionalism and disregard for members’ concerns is damaging to your reputation and brand integrity. I sincerely urge the management to take immediate and appropriate action against such behavior, and to ensure that all staff—especially those interacting with customers—are properly trained in professional conduct, honesty, and basic courtesy. I look forward to a response from your team regarding the action taken. Very disappointed with the unacceptable behavior!! Sameera Membership Id - AE305261 .

Fantastic experience: I am incredibly grateful for Ms. Luciene's help with my gym workouts. Her expertise and personalized plans were exactly what I needed to reach my fitness goals. Beyond her skills, her kindness and encouragement created a positive and motivating environment. I highly recommend her to anyone looking for a supportive and knowledgeable trainer!

Fantastic experience: I am incredibly grateful for Ms. Luciene's help with my gym workouts. Her expertise and personalized plans were exactly what I needed to reach my fitness goals. Beyond her skills, her kindness and encouragement created a positive and motivating environment. I highly recommend her to anyone looking for a supportive and knowledgeable trainer!

Negative experience: No body answer the phone

Negative experience: The employees are not friendly at all.

Negative experience: I will put my personal experience here in Google as that alarm to the managment of Fitness First uptown nothing as it was before SOS Here my story before you join 1-If the Coech classes act as they are in army traiting women’s as slaves and permit them selves to embarasse you front of other publicly because you came late in the class and they know it is club family woman work all day comes there to have great time even to attend 10 mn last of this class , but certain Coech are rude rude in Fitness First ladies classes they should not be there as they don’t know what mean costumer servis with women’s , bravo fitness first for this bad experience. ( however i have made my test and enquête in Fitness First Mirdif mall i have never faced such problem or if so my opinion taken and always solved , and i have to mention some classes Coech in uptown lady gym are really nice to point them as the yoga instractor are really polite 2- my second point happened one day I had chines Friend with me visiting the club and in my surprise one of this Coech was acting racist where I’m in this world and she was European and I just told her stop it don’t forget this is Dubai baby not your rasist environment Yes such things happened here in uptown Mirdif behind the scenes and I have to take it out of my mouth. Mad and sad that fitness first uptown became like that , I know the club since years but this last 4 years nothing works as before ⁉️

Fantastic experience: Amazing gym with very good environment.. I want to take a moment to sincerely appreciate Luciene Almeida De Souza for being such an incredible part of my fitness journey. From the moment I joined the gym, she has gone above and beyond to help me feel confident and comfortable. Although she is not officially my personal trainer, she treats every member with the same dedication and care. Luciene has patiently taught me how to use the machines properly, explained exercises in detail, and always ensured I maintain the right form. Her guidance, encouragement, and kindness have made a huge difference in how I approach my workouts. She truly creates a welcoming, supportive environment for everyone at the gym. Luciene is a gem—knowledgeable, approachable, and always ready to help. Thank you for your continuous support and for making the gym such a positive place!

Negative experience: I’ve been a loyal member for over two years, but the way the staff has been handling things lately is unacceptable. The lack of professionalism, empathy, and basic courtesy I experienced today was extremely disappointing. I come here to invest in my wellbeing, not to be treated with indifference and passive aggression. If this is the standard now, I will not be renewing my membership. Kindly work on the staff’s attitude towards members, especially sales staff and instructors.

Fantastic experience: Love it

Fantastic experience: As a physiotherapy professional, I deeply appreciate the importance of proper biomechanics in exercise. Training with Coach Jay at Fitness First Uptown Mirdif has been an outstanding experience that aligns perfectly with these principles. Jay’s meticulous attention to exercise form and technique ensures that each movement is performed safely and effectively. Her understanding of biomechanics not only enhances the quality of workouts but also minimizes the risk of injury. This approach is crucial in promoting optimal musculoskeletal health and performance . Beyond her technical expertise, Jay excels in client management. She creates a supportive and motivating environment, tailoring each session to individual needs and goals. Her unwavering commitment to excellence means she never compromises on the quality of training, consistently encouraging progress while ensuring proper form. Under Jay’s guidance, my training sessions have been both challenging and rewarding. Her dedication and passion for helping clients achieve their fitness goals are truly inspiring. I wholeheartedly recommend Coach Jay to anyone seeking a knowledgeable and dedicated personal trainer. Her expertise and personalised approach make her an invaluable asset to the Fitness First team.

Fantastic experience: Thanks for warm atmosphere. Especially thanks for coach Malou Silva. She is fantastic.

Fantastic experience: Cool

Fantastic experience: This is the best gym I’ve ever stepped into because of the warm welcome and the feeling like you belong somewhere. The trainers are all so friendly and helpful and don’t make you feel intimidated at all. I’ve personally felt Maricar’s approach fantastic- she has taken me from the beginning of my gyming journey and been there every step of the way, always making me feel like I can succeed in every session. She goes out of her way to make sure every time I step into the gym I have a programme tailored to my needs- even if it’s not in a paid PT session. I’ve been into many gyms before and never fully committed because I didn’t feel like I belonged there. Fitness First Uptown Mirdif is the perfect place if you’re nervous to sign up and want a judgement free gyming experience. Thank you to everyone there! I’d give 6 stars if there was an option!

Negative experience: Very bad gym with very unprofessional trainers and managers they don’t know anything about workout or how to talk to clients I don’t advice anyone to train there or take training with them personal trainers without any knowledge of good service and good quality of exercises

Fantastic experience: Can I join there with my personal trainer?

Fantastic experience: The best thing in Uptown Mirdif Fitness First is the ladies in the reception Especially The sweet helpful lady Mariam The elegant helpful Antonette And last but not least the lovely lady with a beautiful smiles and heart-full welcome Ingrid They need a praise… I love all ladies

Fantastic experience: It’s a nice gym. But I request to increase the number of the class in pilates it’s always fully booked. And additional new equipment for the gym. Staff are very accommodating and friendly always greats you Daes,Ingrid Toneth Anusha.

Fantastic experience: All receptionist are very nice smile and friendly.

Fantastic experience: The receptionist is so very nice and helpful specially ingrid

Fantastic experience: It's a great GYM highly recommended, staff are nice, GYM is beautiful

Positive experience: Fitness first I joined the gym 5 years ago and am so happy with classes they have they keep u motivated all the the time and the trainers they have for the classes very professional, the only problem it’s always full .

Fantastic experience: Great gym experience. It has everything you need including classes, it’s affordable and it’s super clean! The ladies that work here are always friendly and the environment is nice.

Fantastic experience: Nice

Negative experience: Bad attitude of the receptionist, she need to be trained how to behave with customers

Negative experience: قبل الاشتراك اسلوبهم يكون حلو و راقي اما مجرد ما تدفعين الفلوس و إذا احتجي اي مساعده سوا في تجميد او غيره: اولا اسلوبهم يتغير 180 درجه و يستوي وقح ، ثانيا تتصلين عليهم يقولون طرشي ايميل و محد يرد ، ثالثا بمجرد ما عرفو الرقم مستحيل يردون عليج او يساعدونج، و اول ما يخلص الاشتراك فجاه يتذكرون المشكله و يقولون مانقدر نحلها لان بكل بساطة خلص الاشتراك

Fantastic experience: My favorite gym, and one of my happy places! ♥️

Fantastic experience: Best gym workout ever , a lot of machines and very clean

Negative experience: My bag was stolen inside the gym!!! They investigated the incident and checked the cameras and they knew who did it and despite that no action was taken, they are letting a robber walking to the gym everyday and probably stealing from others. They have very poor management and it’s a terrible place, I don’t recommend it to anyone.

Negative experience: Today was one of the worst days in the gym ever, bullied and accused of something that i didn't do, we have faced an incident of bad odor at the class and everyone was giving me the looks that it was me(it wasn't me and i didn't care who it was) and people were childish in their behavior and acted like this never happened to any of them ever, we are at a gym daaaaah bad odor is expected even if we do our best best hygiene, instruct members to behave.

Positive experience: The gym is good but my only complain about the closing hours at the weekend !!

Fantastic experience: It is such a good experience to join fitness first gym.

Negative experience: Not like before.. they dont serve towels, no sanitized napkins, machines need service, the closing time on weekends isnt convenient at all

Fantastic experience: Well managed with responsible crews

Fantastic experience: best GYM

Positive experience: cool

Fantastic experience: Love the gym

Fantastic experience: Good

Positive experience: The entry level brand of Fitness First. Decent size but can get really busy. It's best feature has to be its outdoor pool which is a delight.

Positive experience: Small and crowded. Wi-Fi is not working most of the time. Good side to it that it has clean facilities (showers, changing rooms, sauna, etc..)

Positive experience: Like the place. Friendly staff. Many equipments . Giod place to get fitness

Positive experience: It's one of the good places for gyms but I hate their policies.

Fantastic experience: Very good place for fitness and swimming pool is available

Negative experience: I faced bad experience with fitness manager in Mirdiff after I renewed my personal training session I have informed that my personal trainer will leave the Gym. I was nervous because they didn’t informed me earlier before I buy the sessions. She was very rude and teasing me while discussing this subject with them. They should inform me that the trainer is leaving before locking me with their sessions.

Fantastic experience: احلا جم والله

Fantastic experience: Shes the best coach ever i lose fat very fast with her shes really work with me hard ❤️❤️❤️❤️

Fantastic experience: Love the vibe in this gym!

Fantastic experience: Aaaaaand finally i decided to visit the gym and start my workout journey with them! I don’t regret any single minute i spend out there. The team is nice and very ready to assist you all the time. And i highly recommend anusha if you wish to get a nice start with good understanding of everything out there she is always there to greet you, support you and assist you♥️♥️ By the way they haaaaave tabby♥️

Fantastic experience: Good facility, top equipment and great environment. Good service with friendly staff . Especially Rizza, she is an amazing PT, she knows how to motivate and make each session fun, she makes each of my training sessions challenging but rewarding. I would have no hesitation in recommending her as your PT if you want to achieve your fitness and health goals.

Positive experience: Convenient gym (access, location & parking), super friendly staff, clean, wide variety of classes offered & great community. I also workout with Rizza, an amazing personal trainer who’ll challenge you and (literally) push you to do your absolute best, always with a smile :). Downfall: it can get loud during peak hours & classes (music).

Fantastic experience: I have been to other gyms before but nothing compares to fitness first uptown. They actually care about their clients and their fitness journey instead of just stealing money from your wallet. The coaches are amazing and their fully dedicated to everything relating to your workout and physical fitness. Love this gym

Fantastic experience: The gym is very nice and Ms. Aline the manager of the club is one of the best people I’ve ever met, she’s very supportive and professional. She puts her heart into the gym to make it even better and up to the expectations for everyone

Positive experience: Pros: The gym personnel is very welcoming. The community is also nice. Convenient access & parking. I train with Rizza, she is very professional and I have improved a lot in a short timeframe. Super Rizza Cons: Music is too loud during classes & it gets hot in the summer (AC)

Fantastic experience: Best experience in the fitness first gym, and my favourite go to go place . All the instructors are very helpful Especially my personal trainer catherine because she is the best instructor I know and she motivates help you to do your best.

Fantastic experience: My experience at FF UPL is beyond incredible, I had PT sessions with the best trainers I've ever known.. Currently training with Tatiana aka Tati, I actually enjoy coming to the sessions and feel motivated to start with her as she challenges me to get stronger and get the best results.. I've been coming to UPL for 3 years now and I've started my sessions with Tati 4 months ago, and I am so so so happy with the results achieved in such short period.. So THANK YOU Tatiana for believing in me more than I believed in myself and thank you for pushing me to achieve these results. She's seriously an amazing trainer!! #SuperSatisfiedClient !

Fantastic experience: One of the best gym’s and they have most of the machines here and the coaches are the best, i had the best coach catherine parinas, she knows what your goal is and works hard for you to reach your body goal.

Fantastic experience: I love the vibes here the trainers are very nice, fitness first is always my favorite place to train at.

Fantastic experience: good branch with new and good equipments and an excellent trainer especially my trainer Tatiana jesus

Fantastic experience: Good ladies gym

Fantastic experience: Best Gym ever.

Fantastic experience: I love the gym i love the trainers they help us if we have questions about the machines there are many classes and everyone is friendly the gym is very clean they take care about cleaning the bathrooms very well once you walk out of it loved it!

Fantastic experience: The best branch ever the staff are so kind and helpful especially Doaa also the trainers are very clever like Omama &Maris and from pt Reham ,Mayada and jay

Fantastic experience: Love it ! The trainers are so great and helpful especially Mayada and Mika ! The instructors are amazing especially Madi and Fran ! The place is clean and great thanks to the amazing ladies who are responsible for that ! And last but not least thank you Fernanda for being so helpful and amazing!

Fantastic experience: Great club

Positive experience: The Gym is well equipped and the trainers are excellent, but unfortunately the ladies division is very poor and old, it is not equipped with advanced instruments like the main one, if you are using the main area then it worths what you pay, but if you want to use the ladies division only it is not worth it. Not recommended for ladies if you want to use ladies division only but well recommended for the main division

Fantastic experience: Best branch staff are very friendly

Negative experience: I reconsidered my review to this place as the welcome I received when I was a new member changed when I became a long-term member. It is disappointing that some staff at the front desk do not value the member and even make faces behind your back when you want to report the issue to the branch manager. Although classes are amazing but the reception staff must understand that such behaviours would create an uncomfortable environment for the member.

Fantastic experience: Its my favorite branch so far , They are very professional, lovely trainers specially Coach Rizza she’s caring and always helping the members. I really appreciate the hard work to make us feel comfortable. Thanks FF

Fantastic experience: Amazing club with amazing staff !

Fantastic experience: Nice place for training

Fantastic experience: Great!

Fantastic experience: ❤️

Fantastic experience: Great cute gym

Fantastic experience: Great experience

Fantastic experience: Amazing

Positive experience: ممتاز الجم .. بس غرفه الملابس ضيقه يبالهم تغيير التصميم ..مافي مكان اتصلي فيه بعد الممر ضيق عندهم

Positive experience: I have been in this gym since 5 yrs now and it’s like my 2nd home, but after Covid I have been having a couple of minor issues about the Ac and group exercise studio speakers not working on n off, no water dispenser and coffee mostly out of stock. These are very minimal requirements from all us members who by the way love this branch and All the lovely trainers and staff. Hoping my appeal will be heard and not go unnoticed. Thank you.

Positive experience: The gym environment is so good and I love all the group classes, all their trainers are amazing and always try their best to assist the client. Last but not the least, I would really appreciate Rhea (from uptown mirdif branch) for her kind and consistent efforts since my joining date till today! Kudos to Rhea and the whole team

Fantastic experience: It is an amazing experience in the fitness first gym, the gym became my favourite place to go. There are many amazing instructors, Especially Omama because she is the best group instructor I know and she motivates you and pushes you to do your best. There is also motivating music in the background that let you jam while working out.

Positive experience: I just joined it as it is quite famous but my experience with this branch is average...the gym is good but if comparing from the other branches of fitness first, it doesnt have some facilities like sauna or swimming pool.... the difference in the membership fee between the other clubs and this is not much but there are these facilities in the other branches and not in this ladies only branch. While the other ladies gym like Gold's gym and Gymnation provide all the facilities in the same price. Everything else is good, the environment and everything.

Fantastic experience: I have been to fitness first uptown for over a year now and I have had a great experience with them , the ladies are all very helpful and kind . The gym has lots is classes and a friendly motivating atmosphere , moreover it’s a clean gym that is something that makes me more comfortable .

Fantastic experience: Good place but need more facilities like other branch. We need swimming pool session. Lovely personal trainers like mayida

Fantastic experience: Friendly & Professional atmosphere. Nice location. Easy access. Variety of fitness classes with Super Nice instructors!

Fantastic experience: Love love love Anni omama and Maris .. their classes are energetic full of power and they encourage each person in class to do better .. the members suggestions are always heard and taken into consideration and the club atmosphere is family like ♥️

Fantastic experience: I have been a member in Fitnessfirst uptown Mirdif ladies club since 2 years , I am joining group classes since then I really enjoy working out with the instructor specifically Maris and Ani they always in courage us to do our best to reach our fitness goals

Fantastic experience: This place has many facilities for me to get fit and definitely very good in hygiene as well. The staff is quite helpful and friendly too.

Fantastic experience: The staff was so nice on the phone! The gym is full of group classes and competent personal trainers.

Fantastic experience: Girls only so it's safe All machines are well maintained Trainers are taking good care of you I have Mayada my trainer she is super flexible with appointments and creative in training