Information about Lululemon - Mall of the Emirates

Mall of The Emirates - 2nd Floor - E11 Sheikh Zayed Rd - opposite Borders library
, Dubai
+97143474651

Opening hours

  • sunday: 10h-22h
  • monday: 10h-22h
  • tuesday: 10h-22h
  • wednesday: 10h-22h
  • thursday: 10h-0h
  • friday: 10h-0h
  • saturday: 10h-23h
High-end yoga-focused chain featuring stylish athletic wear & accessories.

Services, Machines and Guided Classes

Yoga

Lululemon - Mall of the Emirates: Opinions

3.1/5 (38 Opinions)
Jessica H 6 months ago

Fantastic experience: I've been a regular at lululemon for many years, and this location is by far the best one. I recently visited and was extremely satisfied with their customer service. Ali (manager) was fantastic, assisting me with sizes and providing great advice. Highly recommended! He made my day!

Barry Haggis 6 months ago

Fantastic experience: Amazing high quality sports wear. Their clothes are so well thought out and very well made. Expensive, but worth it if you are in sports wear often.

Rabiaa kh 6 months ago

Fantastic experience: It was a great experience in Mall of the Emirates, Parmis was so professional and helped me a lot to get what i was looking for ,hope iam spelling her name right ,I used to pass by different branch area and dont go inside because of the rude staff there. I highly recommend this branch in Mall of emirates and specially go to this professional lady with great customer service and a wide smile on her face. Thank you Parmis for making my shop experience easier

Nada Mostafa 6 months ago

Fantastic experience: The iranian girl helped me alot , she was so helpful and professional I will come more and more because of her

Shashank Singh 7 months ago

Negative experience: Have been wearing LuluLemon for almost a decade now and one great bit was the friendly atmosphere. Your Mall of Emirates staff in Dubai is rude, arrogant and unhelpful. They don’t understand the difference between your own lines. It also doesn’t help that they only stick to a certain language speaking clientele. Terrible experience. My wife and I walked out not because we didn’t find something but because of the disgusting attitude.

Sam Men 7 months ago

Fantastic experience: Dawa provided an amazing shopping experience with her exceptional professional customer care service. She offered all the extra support and follow-up, arranging sizes and transfer options. Her attention to detail and dedication made the process seamless.

E. A. 7 months ago

Fantastic experience: Helpful, smiling staff and always ready to help, managed by a customer-centric manager, Ali, who is a great ambassador for the brand. All the best, see you soon.

Ivan Kroshnyi 7 months ago

Fantastic experience: Качественная и удобная спортивная обувь.

rahim Khan 7 months ago

Fantastic experience: Lulemon

Duru Cigerli 8 months ago

Negative experience: Extremely rude and entitled employees, better off going to Mall of Dubai Lululemon.

Lululemon - Mall of the Emirates

Dear Duru, We are sorry to hear that you were unhappy with your store experience. Providing exceptional service is our priority. We would like to better understand the details of your experience and work towards resolving any issues you have faced. Please feel free to reach out to our customer service team at [email protected] / 800 55563 Thank you for bringing this matter to our attention.

Mili Rangnani 8 months ago

Negative experience: Extremely rude and arrogant, disrespectful + unhelpful staff. Someone needs to train them how to behave with customers. Been to LULULEMON in several countries and always found the staff helpful and polite. You are selling yoga pants not hermes bags. Highly disappointed

Lululemon - Mall of the Emirates

Dear Mili, We are sorry to hear that you were unhappy with your store experience. Providing exceptional service is our priority. We would like to better understand the details of your experience and work towards resolving any issues you have faced. Please feel free to reach out to our customer service team at [email protected] / 800 55563 Thank you for bringing this matter to our attention.

John Wilkins 1 year ago

Negative experience: Very rude staff and poor quality items. Lululemon should audit them and check the authenticity of items. Considering high number of visitors, Lululemon HQ should be worried about damage to their brand. Please avoid visiting this place.

rob jones 1 year ago

Negative experience: Your staff is useless. They only look at you while they see you are looking for sizes. You have completely lost what used to set the brand apart which was a different customer service. But now it doesn’t exist….will buy online which is cheaper too

Jean Restoles 1 year ago

Negative experience: i give one star because of the staff... they will look at you from head to foot and then go away..especially the mall of the emirates branch... so racist!!.. its not good in the business.. you should give training to all the staff.. they have poor and uneceptable customer service.. LITERALLy!!! so disappointed

Gracy Baek 1 year ago

Positive experience: could find my sizes but mostly the staffs on the floor seemed bored, lacking energy and didn't want to be bothered wasn't the best shopping experience

Ruchi Kishore 1 year ago

Fantastic experience: Once again i had best experience at Lululemon Emirates Mall. Bunny giovanni very helpful and supportive with excellent customer care service,he will make sure you are satisfied and happy. Thank you so much Bunny. I have one of the best experience at Lululemon Mall of Emirates. Mallika and Andrea were very supportive, excellent customer service,very helpful in selecting and showing different options. I love the way they were giving information about all the products, amazing collection and very positive vibes. Just loved it

Zayneb E 1 year ago

Fantastic experience: Dana is amazing. Honestly fist experience at lululemon and she made it a very pleasant one. Will definitely be returning due to the wonderful customer service.

Krishma Gehani 1 year ago

Fantastic experience: Friendly staff. Mohammed was quite helpful in finding and guiding on the exact requirement we were looking for. Thank you Mohammed. Appreciate your guidance.

Saif 1 year ago

Positive experience: Good quality

IRO Movement 1 year ago

Negative experience: Very bad service i went to buy some clothes and didn’t receive any kind of help by the two girls that were in the store an Asian girl and a white girl. Instead I receive bad looks from them and heard them gossiping.. they are not doing their job. I felt uncomfortable.. I will recommend to change the personal or simply I don’t recommend on going in the store you won’t receive help anyways.

Hayley Bromley 1 year ago

Negative experience: I purchased 3 pairs of Aline yoga pants from the other branch in Dubai Mall 4 days ago. I left them in the bag with the tags on. Clearly never worn or even touched. I had tried them on only once. The “ Manager Ahmed Sammen was so unhelpful and rude. He began to assist me in the exchange; I didn’t want a refund, just a direct exchange. I also had selected 4 other items to purchase. He then told me he could not exchange and I had to go to the Dubai Mall and show them so they can determine if they wish to accept the exchange!!! The product was clearly faulty and still had the label in the bag with the receipt. He told me he had called the manager at the other store and they told him I had to go there for the product to be assessed. I was on my last day in Dubai and didn’t have time to go across town to the Dubai Mall. Ahmed told me he had called the manager at the Dubai mall lulu Lemon and it was he who was blocking the exchange. I later discovered that no such call was made, and it was Ahmed’s own decision. I called the manager directly at the Dubai Mall branch who told me “ sorry for the inconvenience, I will call Ahmed and tell him to make the exchange. Also that he had not previously told anyone that morning not to exchange a faulty product! Ahmed was not happy about this and called back and told the manager it was “ wear & tear” absolutely not true. Yet he lied to my face and said he wished he could help but there is nothing he can do. I called the Manager at the Dubai Mall store again,, his name was Michael, he was professional and helpful and explained to me that Ahmed had told them it was damaged caused by me! Ahmed was arrogant and more concerned in being right than serving the customer. I can buy as many as a wish, it’s not about money but the principle. The product was defective and I’ve been a customer of this brand for several years. I’ve never been spoken too that way or lies made up about phone calls that took place. Thank you to Michael & Unice for your professionalism. I wanted to purchase several other items as it is my last day in Dubai, I refused to buy from a store where the manager is arrogant and made up stories. Never had such a bad experience in a store in my life, especially not in Dubai where people are friendly and kind.

RJ CAB 2 years ago

Negative experience: I ordered online and they gave me a defective jacket! Tried to communicate over the phone and email but customer service agent is not helpful at all. After many times attempting to get a response, THEY DID NOT BOTHER TO RESPOND BACK. So stressful! Horrible shopping experience!!!!

Madison Cook 2 years ago

Negative experience: Worst customer service in any Lulu store. I’ve been buying Lulu since the bus days in Kelowna and have always had amazing service. This stores manager left me with nothing but with a sour taste and a bag full of Nike instead. So disappointed from a brand I love

almayasa Rashed 2 years ago

Fantastic experience: Special thanks to AYA from dubai mall branch for her amazing service and time , keep the great job

Nick Bueckle 2 years ago

Fantastic experience: Who gives this brand less than 5 stars only does it because they can not afford high quality stuff. Their boxershorts and yoga pants are THE BEST and MOST COMFORTABLE in the entire world!

SJ Leon Baek 2 years ago

Fantastic experience: More items compare to dubai mall and sales goods are v nice! 30% to 50% now

Firas N 2 years ago

Negative experience: Horrible customer service

Oliver Thompson 2 years ago

Negative experience: Same garment 2 same size one fits well the other poorly. Inconsistent quality

Jasmine G 2 years ago

Negative experience: Displayed items are defected/unfinished ( see pics) Becareful of what you buy, you might just ended up buying two exactly same pieces Went back to exchange for poor quality and the store manager innuendoes - I tried to break it and went back for an exchange plus I wore it for ONE day after purchasing Pointed to the defected items in the shop and still on sale, the manger told me not to pull it, rudely Bought my piece on Thursday night, Friday found out multiple thread head, cut off and take care one ended the whole piece of the fabric is broken Didn’t take care the other two similar thread heads and went back to the shop and then the story happened Very disappointed after being a loyal fan of lulu for 10 year

Mike Mamoun 3 years ago

Negative experience: If you are ready to pay 80$ for a simple plain sleeping tshirt, then that’s the right place ..! I find it offensive with this pricing ..!

Sinem Lamont 3 years ago

Fantastic experience: Loved shopping at this store and the customer service was amazing. Ms. Salima, thank you advising about the sizing. Mr. Hussein, thank you so much for going out of you way to deliver heavy items to my hotel. I greatly appreciate all the help the team gave me during my rush visit to the mall.

N D 3 years ago

Fantastic experience: Best Quality & lovely staff. Yes, its a little bit more expensive but the leggings last forever and totally squat proof!

Liana Kukava 4 years ago

Negative experience: Dear Lululemon, all your clothes are amazing, great quality and color, but please care about your staff in the shop, teach them, train them, because last visit of your shop makes me very upset and desire to buy your clothes disappeared.

Frequent Amb 4 years ago

Fantastic experience: The crew! family away from home! Free classes yoga wednesday mornings 8.30! Love u guys/

Mohammed Al Tal 4 years ago

Fantastic experience: One of the best sportswear store in UAE with an amazing product and best vibes.

S 4 years ago

Negative experience: The only thing that made me dislike this brand is the staff of this store. In current situation as it is I entered the store and noone is greeting you and they continued doing whatever they were supposed to do in arranging the store. Whenever I asked for something they weren’t helpful and continued ignoring. It happened the same scenario two days in a row. Thought it will be change of staff to see if there is difference but it was the same thing. They rudely said that I am not allowed to try the clothes and left. I understand the rule but at least say it in a more professional way. I do not shop in a store where is 10$ per item. Then the next day I asked if I can try at home as it’s my first time buyer and I don’t know the size and if i can return it if it’s not good, at first the first sa approved but then the other one was like I’ve done something wrong to her and kept saying no you cannot no you cannot. It made me so uncomfortable that I am in the store. It was one of the worst customer service I ever experienced.

Lana Sahil 6 years ago

Negative experience: Poor collection, staff are like glue they don't let you look around and are constantly on your back. They literally look at you from head to toe which makes you feel uncomfortable. Over priced compared to back home. Won't be visitng again.

ROBERT STABLES 6 years ago

Fantastic experience: Shopping experience here was fantastic. The staff were extremely knowledgeable, tentative and welcoming. The layout and design of the shop was unique and impressive and the fitness products are incredible.

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Lululemon - Mall of the Emirates appears in the following listings:

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